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Support Services Supervisor 

Open Date 3/14/2019  
Age Requirement 18+  
Category Full-Time  
Exempt/Non-Exempt Non-Exempt  
Pay Type Hourly  
Pay Range Competitive Wage & Benefits  
Schedule 2pm to 10:30pm, Tuesday, Wednesday, Thursday, Friday and Saturday during 5 day operations 2pm to 10:30pm, Wednesday, Thursday, Friday, Saturday and Sunday during 7 day operations. Events: Some events end after 10:30. A 2 hour extension after events conclude is required to insure cleanliness for next day operation.  
Position Requirements

Ideal candidate is a mature, responsible, dependable, enthusiastic individual with strong supervisory, motivational, and communication skills. Must maintain a courteous, helpful, safety conscious attitude toward all Guests, Team Members and Stakeholders. Must enjoy working in an often-busy setting; and have dependable transportation. Supervisory experience in commercial janitorial operations is required, experience in event set up and breakdown operations with experience in a public service environment preferred. Must be proficient working on the computer in a Windows environment (Word & Excel).


OBJECTIVE: Provide a clean, comfortable, safe environment for all COSI Guests, Team, and Partners. Specifically, this includes supervision of the Support Services Team under the direction of the Manager of

Support Services.

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

  1. Supervise, train, and monitor the quality assurance of Support Services operations. This includes, but is not limited to monitoring Team Member performance, conducting performance evaluations, and establishing specific individual performance goals for the Full- and Part-Time Support Services Specialist and Support Services Assistants.
  2. Conduct daily building inspections to ensure the cleanliness of the facility.
  3. Lead by example by cleaning and assisting other Support Services Team Member in assigned areas and maintaining equipment and supplies for these areas.
  4. Operate and maintain industrial janitorial equipment, Riding carpet sweeper & Riding carpet cleaner. Must be willing to become lift certified through COSI's Lift Certification process.
  5. Responsible for complete floor care (carpet and vinyl); restroom care; dusting; exhibit care, glass cleaning; and set up, breakdown and clean up for various special events and programs.
  6. Responsible for supervising removal and proper separation of all trash and recyclables from facility.
  7. Coordinate, supervise, and monitor quality assurance for vendor assisted maintenance projects.
  8. Train new Support Service Team Members and maintain training of existing Support Services Team Members.
  9. Serve as back up for COSI's Shipping, Receiving and Mailroom operations Clerk.
  10. Maintain a helpful and safety conscious attitude towards all Guests, Team Members and Stakeholders.
  11. Must be capable to work from 8' ladders, utility lifts and lift up to 30 lbs.
  12. Support general COSI operations through participation in meetings as required by the Manager of Support Services.
  13. Serve as an example to other COSI Team Members, Volunteers and or Temporary help, in matters of appearance, attitude and performance.
  14. In accordance with COSI's Guest Services Strategy and as opportunities present themselves, provide excellence in Guest Services by assuring Guest safety, using courtesy to drive each Guest interaction, by delivering the COSI show, and by keeping operations efficient.
  15. Perform other duties as assigned by the Manager of Support Services.

This position is currently not accepting applications.

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