Share Email Opening Title Bilingual Customer Service Representative  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Valor Global is now hiring for Bilingual Customer Service Representatives for our call center in North Phoenix, Arizona! As a Bilingual Customer Service Representative, you will be the first point of contact for customers and a critical brand ambassador. The right person for this role must be bilingual in both Spanish and English! They need to be enthusiastic at addressing our customers' needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you! WHAT YOU'LL DO Assist customers through phone and/or chat about account management, billing issues, device support Provide account and device support to our customers, specifically with regards to ordering, functionality and troubleshooting of system configurations and network settings Give accurate and real-time responses to inquiries WHAT TO BRING Bilingual (Spanish) is a must! With the ability to communicate in both Spanish and English effectively and professionally with others High school diploma or GED, plus one or more years of experience in customer service Minimum six months previous experience in a customer service or technical support role in a call center (preferred) Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs, with ability to navigate the internet, email and Instant Messenger, as well as familiar with digital devices Excellent typing, phone, and computer navigation skills Good comprehension and documentation skills Must have access to dependable transportation Have a positive, can-do attitude! You're flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open holidays) with 24-hour support BENEFITS Health insurance including medical, dental and vision Paid Time Off and Sick Time 401 (k) profit sharing with 4% match Life insurance with option for additional life insurance for you and your dependents Fantastic work environment and team!   Position Requirements   Full-Time/Part-Time Full-Time   Rate of Pay   Position Bilingual Customer Service Representative   Location Phoenix   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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