Valor Global is now hiring for Bilingual Customer Service Representatives for our call center in North Phoenix, Arizona!
As a Bilingual Customer Service Representative, you will be the first point of contact for customers and a critical brand ambassador.
The right person for this role must be bilingual in both Spanish and English! They need to be enthusiastic at addressing our customers' needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you!
WHAT YOU'LL DO
Assist customers through phone and/or chat about account management, billing issues, device support
Provide account and device support to our customers, specifically with regards to ordering, functionality and troubleshooting of system configurations and network settings
Give accurate and real-time responses to inquiries
WHAT TO BRING
Bilingual (Spanish) is a must! With the ability to communicate in both Spanish and English effectively and professionally with others
High school diploma or GED, plus one or more years of experience in customer service
Minimum six months previous experience in a customer service or technical support role in a call center (preferred)
Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs, with ability to navigate the internet, email and Instant Messenger, as well as familiar with digital devices
Excellent typing, phone, and computer navigation skills
Good comprehension and documentation skills
Must have access to dependable transportation
Have a positive, can-do attitude! You're flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open holidays) with 24-hour support
Health insurance including medical, dental and vision
Paid Time Off and Sick Time
401 (k) profit sharing with 4% match
Life insurance with option for additional life insurance for you and your dependents
Fantastic work environment and team!