Job Title: Operations Manager
Department: Operations
Reports To: Samantha Root; CEO
FLSA Status: Full-Time Position
Date:Basic Function
Responsible for planning and developing short and long term strategies for all aspects of service, as well as to oversee daily operations.
Responsibilities
1. Coordinate production, manufacturing and distribution of client material with all departments to ensure total client satisfaction.
2. Maintain ongoing contact with clients to receive feedback regarding all aspects of work flow such as shipment dates, special needs, product updates, feasible improvements and problems.
3. Interface directly with clients to resolve problems. Interface directly with cleaners at properties we service.
4. Utilize word processing/ saleforce system to generate order forms for internal staff use.
5. Execute one weekly huddle call meeting with operation team to make sure they are executing big picture objectives
7. Apply knowledge of the company's values and mission to best meet client needs.
8. Perform other related duties as assigned.
Supervisory Responsibilities
1. Develop and maintain an effective division through the selection, training, termination, review, compensation and motivation of all staff.
2. Provide guidance and direction to all staff for professional development and to insure adherence to all company policies.
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