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Title

356 Banquet Captain 

Location Northern Lights Casino & Hotel  
Description

POSITION SUMMARY

Ensures proper and timely set-up, service, and breakdown of assigned events according to standards, policies and procedures. Oversees and directs set-up staff and wait staff of the Event Center department.

ESSENTIAL FUNCTIONS

RESPONSIBILITIES:

  1. Has the ability to perform all functions of supervised positions.
  2. Is responsible for the complete setup and servicing of event areas as assigned.
  3. Ensures that function rooms are set per client request or instructions on BEO.
  4. Handles last-minute changes and inspects final setup for arrangement and cleanliness.
  5. Along with the Event Center Manager, determines the staffing requirements, schedules, work assignments, and training needs as well as interviewing and documenting employee work performance.
  6. Assists the Event Center manager in maintaining weekly timekeeping records to submit to payroll, employment activity records, and other departmental reports.
  7. Maintains cleanliness of all banquet areas and banquet storerooms. Ensures all equipment such as clean linen, coffee pots, water pitchers, and condiments are clean, refilled, and stored properly.
  8. Draws up seating charts and floor plans when required.
  9. Oversees service staff to ensure service standards are being met during a function.
  10. Distributes daily work assignments to setup attendant and wait staff. Assigns servers stations and coverage for all function areas. May also be responsible for coffee breaks or room service.
  11. Is responsible for the correct application of all policies and internal controls and is required to act in a professional manner as well as encourage other employees to do likewise.
  12. Provides proper safety and security of company assets, including personnel.
  13. Keeps personnel informed of marketing promotions and events, changes to policies and procedures, and other necessary information.
  14. Responds to and handles customer requests and complaints in a timely and professional manner.
  15. Facilitates a proper flow of communication between departments and within the facility.
  16. Contributes to the general management of the company by attending management meetings.
  17. Keeps the Event Center manager promptly and fully informed of all situations and problems or matters of significance so that timely, corrective action may be taken.
  18. Assists department personnel with job duties and responsibilities as necessary.
  19. Is responsible for Event Center equipment and supplies such as trays, tray jacks, food warmers, and chafing dishes. Notifies the Event Center manager of any faulty equipment.
  20. Learns how to control the Event Center light and speaker systems.
  21. Learns how to direct employees in concert staging setup.
  22. Maintains knowledge of all events in the property as a whole.
  23. Attends and/or facilitates all mandatory meetings and training.
  24. Maintains confidentiality at all times.
  25. Is sensitive to Native American Culture.
  26. Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
  27. Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
  28. Performs other duties as assigned.
 
Position Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

POSITION REQUIREMENTS:

  1. Previous Banquets and supervisory experience.
  2. Excellent time management, organizational, public relations and communications skills.
  3. Ability to resolve conflicts efficiently and professionally.
  4. Ability to work flexible hours, rotating shifts, weekends and holidays.

PHYSICAL REQUIREMENTS:

  1. Physically capable of remaining on feet, sitting, and walking for extended periods of time.
  2. Subject to internal working conditions including a smoking and alcohol service environment.
  3. Ability to lift up to forty 40 pounds.

EDUCATION AND SKILLS

Education Required: High School Diploma or General Education Equivalency (GED).

Experience: One to two years of related experience. Minimum of one year of experience as a banquet server.

Computer Skills: Must have good computer skills

Certificates & Licenses: Must meet Tribal/State compact licensing requirements, pass a criminal background check, and submit to drug testing. TIPS Certification

 
About the Organization Leech Lake Gaming is a growing enterprise and a leader in the area of employment with unsurpassed benefits. Our high energy, high volume atmosphere offers a fun and exciting working environment. In addition we have the ability to provide flexible scheduling as we are a 24/7 company. We look forward to you joining the team!  
Grade 9  
KEY Status Non-Key Position  

This position is currently not accepting applications.

To search for an open position, please go to http://LeechLakeGaming.appone.com



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