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Operations Manager 

Category Operations  
Location Account - SLU  
About the Organization Pacific Project Management is a service & client-centered project management company. We manage commercial real estate projects from conception to completion serving as the client's representative, helping manage their design and construction initiatives in a variety of market sectors. As a company we look to be progressive, creative, and always trying to add value to our clients and teams through the balance of human touch and technology.

Our core values are: Service, Trust, Integrity, Honesty & Leadership. We believe in team and a collaborative environment. Each position we hire for will be part of this growing company and have a direct impact on the future of our success. We hire Great People for Great Clients.


The Operations Manager is primarily responsible for the management of day to day operations on a client based account team. The role consists of supporting the account team ensuring they have the tools and systems access to conduct business on the account. The Operations manager ensures the account team has a smooth working environment that allows them to be productive and engaged.

This position supports an account team at a Seattle based technology company. The successful candidate will be located at a client facility and will require communication with the client. There is a potential for travel to other client locations across North America. This role will report to the Senior Program Manager - Account Operations & Support (AOS).

Team Summary:

The Account Operation Services (AOS) team focuses on Program Management within our client's real estate portfolio based in Seattle, WA and across the U.S.

Position Requirements

Key Responsibilities:

  • Works with management team(s) to identify, develop and implement strategic plans to achieve goals, including staffing, operational and financial analysis, reporting and planning.
  • Oversee the management of company and account service level agreements (SLAs) and Key performance indicators (KPIs)
  • Supports AOS team in a collaborative approach to creating innovative and efficient process for the account team and other stakeholders.
  • Responsible for business metrics, strategic analysis of project resources, developing processes and standards to streamline overall business operations.
  • Makes recommendations on revised controls, playbooks and implements actions for improvement.
  • Leads and facilitates communication of best practices, policies, procedures and initiatives to support account
  • Ensures shared knowledge to implement process improvements.
  • Facilitates process improvement by engaging appropriate resources in issue identification and resolution.
  • Prepare materials and trains team members on policies, procedures, processes, administration and governance.
  • Prepares and delivers performance appraisal for direct reports
  • Mentors and coaches team members to further develop competencies.
  • Leads by example and models behaviors that are consistent with the company's values.
  • Plan, evaluate, and improve the effectiveness of business processes and procedures to enhance speed, quality, efficiency, and output.
  • Perform monthly audits regarding personnel through Client HR Management system, VPN access and renewals.
  • Facilitate effective communications and support of client stakeholders and other designated contacts within the organization.
  • Program manage account awards, recognition and team moral events.
  • Maintain account/PPM employee Org Chart.
  • Manage systems for effective office supplies replenishment, IT support and trouble- shooting, and conference rooms/communication center guidance.
  • Maintain and update Distribution Group Ownership - Ant/alias and group membership
  • Manage account asset and IT systems on/off boarding
  • Coordinate with regional support teams to ensure consistency in onboarding/off boarding, training, daily operations and all other duties related to team support.
  • Support the development and update of job descriptions and job specifications
  • Serve as Subject Matter Expert and/or liaison for all information management systems and technology platforms.
  • Creation, maintenance and storage of all day to day account operational guides and standards.
  • Set and manage standards for high performance client meetings and presentations
  • Assist the company in growing accounts horizontally and vertically by outstanding project delivery, client service, process improvements, and support.
  • Perform other duties and responsibilities as assigned.


  • 4 year degree in Construction Management, Architecture, Engineering, Real Estate or Business Admin
  • 10 years of experience in general contracting, real estate project management, move management, facilities management or experience specifically in managing large portfolio move and launch projects.
  • Proficiency with MS Office Suite, MS Project, MS Visio, SharePoint, PowerPoint, Excel.
  • Comfortability and ability to manage cloud based and online management software.

Physical Requirements:

  • Must be able to move within and between client buildings more than 50% of the day
  • Must be able to safely access construction sites
  • The person in this role needs to be able to occasionally lift up to 25 pounds
  • Occasionally works in outdoor weather conditions.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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