Do you pride yourself on being an excellent communicator who helps others?
Are you passionate about inspiring a love of learning in children?
Want to combine your two passions?
Right At School is a leading education enrichment company that offers before-and after-school programs, at schools across the country. We’ve experienced tremendous success since the company’s inception in 2010, growing over 50% year after year, and recently been named in Crain’s Fast 50 & Inc 5000 lists.
We are looking to add a Customer Service Representative to our dynamic and talented team with a FUN culture to support our parents and students.
Join us in expanding our impact on students, parents and schools in this exciting support role within Right At School!
As a Customer Service Representative, you will:
Respond to inbound phone calls and email inquiries in a timely and personable manner
Provide outstanding customer service to our families; understand the family’s core concern, and resolve their issue
Quickly and accurately assess the customers’ individual issue and take appropriate action steps to resolve it
Follow concerns through to resolution; partner with other teams as needed to resolve concerns
Accurately make changes to account as directed by the customer and update notes information
Maintain financial accounts by processing customer adjustments
Strive to meet quality assurance measurements and department goals
Provide technical support through email and telephone to parents of children using our programs and services
Follow communication procedures, guidelines, and office policies
Process scheduling adjustments, credits, refunds, and registrations
Go the extra mile to engage and provides exceptional customer service
Project patience, empathy, caring, and sincerity in voice tone and words
What we are looking for:
Why work for us:
Job Type: Temporary for 6 months with the possibility of converting to a permanent position.
Right At School is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Education / Experience
This position is currently not accepting applications.
To search for an open position, please go to http://RightAtSchool.appone.com