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Therapeutic Living Counselor (Direct Care Staff) 

About the Organization Catholic Charities East Bay is a nationally accredited, non-profit social services agency serving all who need our help in Alameda and Contra Costa Counties. For 85 years, we have been providing innovative solutions to help people facing difficult and complex circumstances. We work with youth, children, and families to promote resilience, strengthen families, and pursue safety and justice.  

Claire’s House is a one of a kind, long-term Therapeutic Living Community for child survivors of human trafficking. We exclusively serve female-identified youth, ages 12-17, who have been trafficked. Claire’s House is a not shelter or a first responder service and we do not engage in physical restraints. We value survivor voice and youth voice. We are an equal opportunity employer.

Position Summary: Therapeutic Living Counselors provide 24 hour supervision, daily functioning support, crisis intervention, and life skills coaching to residents. TLCs create a safe and nurturing environment for youth as they assist them in regaining the skills necessary to return to family based care.

Reports to: House Manager

Essential Responsibilities:

  • Perform supervision, protection and care of residents individually and in groups at all times.
  • Perform daily cooking and laundry tasks to fulfill health and safety mandates
  • Assist residents in working with a group and in handling individual problems.
  • Charting of resident’s progress; identification of the possible need for additional professional services; and communication of such findings to applicable staff.
  • Ensure general upkeep of the facility, reporting to the House Manager (STRP Administrator) and making recommendations to address identified problems.
  • Complete incident reports, when necessary, before the end of the shift and according to agency’s documentation quality and timeliness standards.
  • Participate in implementation of a resident’s Emergency Intervention Plan
  • Assist residents in working with a group and in handling individual problems
  • Administration of treatment interventions and setting of limits for behavior
  • May be designated to apply the reasonable and prudent parent standard to decisions
  • May be designated as the on-site Facility Manager in the absence of the House Manager
  • Assist residents with medication self- administration following completion of the agency’s medication training and successful completion of the post-training assessment.
  • Participate in on-call crisis response system (Relief positions only).
  • Any other duties that may be necessary to ensure the health and safety of youth in the facility
  • Perform all other duties as necessary for the good of the agency as directed by supervisor.
  • Remain in compliance with all agency training requirements
Position Requirements


  • BA/BS Degree in a Social Science, Early Childhood Education or related field and at least one year experience in a program designed to serve survivors of commercial sexual exploitation or one of the following
    • valid child development teaching permit
    • 12 units of Early Childhood Education and 100 hrs experience with youth
    • valid certification as Alcohol and/or Drug Counselor and 100 hrs experience
    • been previously employed as staff or volunteer at a group home or STRTP for at least 1 continuous year
  • At least 21 years of age
  • Strong organizational and communication skills
  • Knowledge and understanding of the needs of youth served in a residential setting.
  • Skills and ability to provide consistency, behavioral limits, and accountability through relational and compassionate interventions
  • Comfortability and proficiency with youth-centered or survivor-informed restorative justice practices
  • Knowledge of and proficiency implementing Positive Parenting techniques including: Planned Ignoring, Timely and Proportionate Consequences, Offering Choice, Mediation/Consult with Resident Council, Postponed Rewards, Earned Freedoms
  • Not required but Highly Preferred: Native speaker of one of the following languages: Spanish, Chinese, Tagalog, or Vietnamese
  • Clear TB test, health screening, criminal background check, and any other mandatory State or Federal licensing and certification requirements.

Core Competencies:

  • Knowledge and proficiency in restorative justice practices
  • Knowledge and proficiency in trauma-informed care and behavioral interventions
  • Passing score on CSE/HT awareness survey (administered during the interview process)
  • Ability to hear and internalize constructive criticism and feedback, including and especially from people with less power or privilege
  • Proficiency and/or functional experience dismantling system of oppression and power.

Shifts Available: Day Shift (7am-4pm), Swing Shift (3pm-midnight), Overnight Shift (11pm-8am)


  • The Therapeutic Living Counselor is accountable to the House Manager, Community Care Licensing, and Resident Council

Necessary Forms of Communication: Computer and Internet literacy. Phone and Email. Reading, Writing, Hearing, Speaking, and Understanding English

Benefit Status: Employees hired for regular, continuous service and who regularly work 35 hours per week at the particular position are considered "regular full-time" employees and eligible for all benefits.

Employees hired for regular, continuous service, who regularly work less than 35 hours per week are considered "regular part-time" employees. Those who work 25 hours or more a week are eligible for all agency benefits. Benefits include Medical, Dental and Vision insurance; 403(b) Retirement Plan with employer contribution, paid vacation, sick leave, and holidays (17 days in 2019); Life and Accidental Death and Dismemberment (AD&D), Short-Term and Long-Term Disability Insurance, Employee Assistance Program, and Flexible Spending Account.

Full Time/Part Time Status: Full time, Part time, and Relief; Hourly.

The Following shifts are available:

  1. 7am-4pm Friday, Saturday, Sunday, and Monday and a supervision/admin day on Wednesdays (40 hrs/week)
  2. 7am-4pm Wednesday through Sunday (40 hrs/week)
  3. 3pm-12pm Friday, Saturday, Sunday, and Monday and a supervision/admin day on Wednesdays (40 hrs/week)
  4. 3pm-12pm Friday through Monday, Tues/Thurs off and a supervision/admin day on Wednesdays (40 hrs/week)
  5. 11pm-8am Saturdays and Sundays and a supervision/admin day of their choosing (25 hrs/week)
  6. 15 On-Call positions

Overtime (FLSA) Status: Non-Exempt

Full-Time/Part-Time Full-Time and/or Part-Time  
EOE Statement Catholic Charities East Bay is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived age, marital or familial status, religion, gender, gender identity, gender expression, sexual orientation, race, color, genetic information, ancestry, national origin, physical or mental disability including Acquired-Immune Deficiency Syndrome (AIDS) AIDS-Related Complex (ARC), or military status, any other characteristic protected by law.  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s)  
Category Social Services  

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