Share Email Opening
Title

Front Office Administrator  

Category Administrative and Clerical  
Req Number ADM-19-00002  
Open Date 2/27/2019  
Number of Openings 1  
Department Orthotics and Prosthetics 

Work type Regular Full-time 

Grade Grade 4 ($25.26/hr to $30.19/hr) 

FTE 1.0 

Posting Close Date 03/31/2019 

Description

The Front Office Administrator is a multifaceted position accountable for all Purchasing, Billing, Client Scheduling, and Collections responsibilities. The scope of responsibilities of this role will be dynamic and dependent on the point in time needs of the front office. Reporting to the Business Office Coordinator, the Front Office Administrator will be responsible for the following tasks:

Purchasing and Billing:

  • Purchasing - working with the Hospital's Senior Buyer to place orders for materials, equipment and office/workshop supplies, maintain purchase order status, track and follow up on back orders and order discrepancies
  • Assist in obtaining funding (ADP, client and/or 3rd party) for client devices includes ensuring estimates completed correctly, processing / submitting / correcting / resubmitting / following up on funding claims, creating/maintaining updated client financial files and maintaining prosthetic action list
  • Process invoices/credits using POSoft and Meditech including ADP ebilling submission
  • Process payments for dispensed items (including obtain client signatures for proof of delivery)
  • Shipping/receiving includes notify and distributing goods to staff, returns to suppliers, shipping devices to clients and suppliers
  • POSoft product database administrator

Client Appointment Scheduling:

  • Front desk reception:
    • Greeting, welcoming, directing and announcing clients/families and visitors
    • Answer, screen and forward incoming phone calls and central emails while providing basic information when needed
    • Receive and sort daily mail
  • Register clients
  • Schedule client appointments (including clinics)
  • Arrange interpreters
  • Process referrals
  • Appointment reminder calls
  • Maintain clinicians' Meditech scheduling calendars
  • Update client demographics in database (POSoft)
  • Schedule meetings, rooms, catering, etc.
  • Schedule volunteers (clients, students)
  • Provide administrative support to manager and team leads
  • Perform other administrative duties such as process payments, create, maintain & pulling charts, filing, photocopying, issuing taxi chits for clients, etc.

Billing Collections:

  • Liaise with client/families and 3rd party funders to inquire about payments and answer billing related questions
  • Assesses reports regularly to identify outstanding payments
  • Reviews the ADP holding report identifying approvals, non-approvals, and payments

Qualifications:

  • Completion of Community College Diploma - Office Administration (Medical) or equivalent
  • Two years of purchasing and billing experience in a similar environment
  • Superior verbal, written and listening communication skills in the English language
  • Strong problem solving, customer relations, telephone etiquette and organizational skills
  • Excellent coordination and time-management skills
  • Ability to work in an area with a high volume of work, frequent interruptions & noise
  • Demonstrated ability to work effectively in both a team environment & independently
  • Discretion with regards to security and confidentiality of information
  • Proven Intermediate computer knowledge of MS Office programs, electronic file management
  • Meditech and/or POSoft estimate/billing experience an asset
  • Reception/scheduling experience in a healthcare environment
  • Tact, diplomacy, a professional demeanour and willingness to assist others
  • Flexible and able to balance multiple priorities with a strong attention to detail
 
About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca/

To get a glimpse as to who Holland Bloorview is, we invite you to watch the Dear Everybody, This is Holland Bloorview video. Video: https://www.youtube.com/watch?v=kbp-WhflXXo&feature=youtu.be

Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting humanresources@hollandbloorview.ca or 416-425-6220.  

This position is currently not accepting applications.

To search for an open position, please go to http://hollandbloorview.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
Purchasing and Billing Administrator in Toronto, ON
Posted on: 3/26/2024
[Apply Now]

Administrative Assistant: Extensive Needs in Toronto, ON
Posted on: 3/21/2024
[Apply Now]


Other Jobs Within 60 Miles
-- None found --




Follow us See who works here:
 


AppOne.comTM   copyright©1999-2024 HR Services, Inc.
For assistance, click here to send an email, or call 1-888-772-9773, M-F 8-5 EST. mspwswprw12