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Title

Housing Search Navigator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.
 
Position Housing Search Navigator  
Full-Time/Part-Time Full-Time  
Description

Function:
Under the supervision of the Manager of Housing Search Services works with HIV + clients, intake staff, medical case managers, medical providers, landlords, housing authorities and property managers to provide intensive and comprehensive housing search and housing advocacy services to people living with HIV who are experiencing homelessness or are at imminent risk of homelessness.

Representative Duties:

  1. Work with a caseload of 25-30 clients who are currently homeless, experiencing domestic violence or otherwise eligible for priority status for housing search. Work with clients to determine appropriate housing possibilities and create an individualized housing service plan including short and long term goals associated with stable, affordable housing. Work with clients to set priorities and take steps toward reaching these goals.
  2. Complete initial assessment of housing search needs, resources, barriers and goals for all new clients. Complete reassessment and revise service plan every six months.
  3. Coordinate services with Medical Case Managers and other service providers to arrange appointments with clients and to gather documentation necessary to housing search process.
  4. Attend all housing related appointments with clients, including interviews, appeal hearings, apartment viewings and lease signings.
  5. Work with clients to identify possible barriers to obtaining housing. Discuss criminal, credit and eviction histories. Request CORI and credit reports with all clients willing to do so. Proactively plan strategies to appeal housing denials and present mitigating factors. Work collaboratively with Fenway's Legal Department to support clients.
  6. Serve as a resource on affordable housing for internal and external colleagues. Respond to questions and requests for housing information from Fenway and AAC staff. As part of the client's care team, educate colleagues about the process of navigating the affordable housing system.
  7. Co-facilitate at least one of two weekly Housing Search groups for AAC clients. Provide housing information and application assistance to any client attending this group.
  8. Maintain communications with housing authorities, landlords and private management companies responsible for administering affordable housing options. Contact these providers on a regular basis to remain informed of available housing, open waiting lists, eligibility requirements and application processes.
  9. Share information on housing opportunities with the rest of the Housing Search team, other AAC staff and clients on a weekly basis by updating existing housing search systems. Enter housing opportunity information into the database, update and create files, and contribute to the creation of a weekly blog post used to disseminate these updates.
  10. Maintain timely and accurate paper and computer records of all client and property interactions. Enter all client and property interactions into ETO database by monthly deadline.
  11. Attend weekly team meetings, and come prepared to contribute to the conversation. Attend weekly administrative supervision and monthly clinical supervision meetings. Attend quarterly All Staff meetings. Attend staff trainings when offered.
  12. Meet agency participatory expectations
  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency's policies and clinical procedures, including safety and crisis procedures.
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  1. Perform related duties and projects as assigned

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

 
Number of Openings 1  
Position Requirements

Requirements:

  • BA or two years of experience in related field.
  • Bilingual in Spanish/English preferred.
  • Experience with the provision of HIV services preferred.
  • Experience with affordable housing preferred.
  • Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
  • Excellent written and oral communication skills.
  • Working knowledge HIV/AIDS community trends, harm reduction, motivational interviewing and at-risk populations.

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
    • Sit at a computer station for extended periods of time
    • Ability to keyboard for extended periods of time
 
Category Housing Services  
Number Filled 0  
Location AAC - Housing Services (Boston)  
Shift -not applicable-  
Req Number HOU-19-00005  

This position is currently not accepting applications.

To search for an open position, please go to http://aac.appone.com




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