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Behavioral Health Engagement Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.
Position Integrated Behavioral Health Project Assistant  
Full-Time/Part-Time Full-Time  

Under the supervision of the Manager of Integrated Behavioral Health Services, the Project Assistant supports the daily functioning Behavioral Health Specialists and Medical Case Managers by supporting their clinical care activities, managing intake and clinical schedules, facilitating the daily flow of integrated services and acting as a liaison between the team, patients and medical providers.

Representative Duties:

  1. Coordinates triage operations for the Behavioral Health Specialist Team
  • Discusses Behavioral Health Services with potential patients over the telephone
  • Conducts screening and triage for patients in need of behavioral health services
  • Coordinate with external providers to ensure patients' needs are comprehensively addressed
  • Schedules patient evaluations for behavioral health and psychiatry services
  • Obtains insurance benefit information and authorizations
  • Completes schedules changes for providers
  • Sends intake paperwork to patient via email or postal service
  • Provides back-up coverage for other behavioral health administrative staff
  • Coordinate referrals for patients requesting letters to support gender transition procedures, including assessing insurance coverage and requirements that inform triage next steps
  • Track staff leave and send accurate daily staffing announcement
  • Coordinate shared room calendars and monitor utilization
  1. Assists the program manager with project-related tasks
  • Take and file team meeting minutes
  • Develops and implements new procedures that increase efficiency and improve patient experience
  • Act as liaison between the program and finance to problem solve and billing and insurance problems
  • Act as point person to coordinate pager system and the BIDMC portal
  • Helps arrange coverage of provider leaves
  • Represent the project at assigned meetings, such as monthly meeting with finance
  • Attend weekly medical home meeting at 1340 Boylston Street
  • Problem-solve insurance coverage issues with finance
  • Monitor utilization of open access and provide monthly summary to department director
  • Train new staff on team systems, calendars, email lists, insurance verification and shared room use
  1. Meets Agency Participatory Expectation
  • Suggests and participates in continuing quality improvement efforts
  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and patient confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Attends all regularly scheduled research meetings, trainings, forums and pertinent FCH staff meetings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested
  1. Performs other related duties as required

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • BA preferred
  • Minimum of 3 years successful office management experience
  • Relevant administrative experience in a Behavioral Health and/or a medical setting preferred
  • Knowledge of MS Office suite, particularly Excel and Outlook
  • Strong organizational and attention to detail skills
  • Ability to handle multiple tasks and prioritize assigned duties
  • Experience working with an ethnically, culturally and racially diverse staff preferred
  • Ability to work harmoniously with diverse groups of individuals required

Physical Requirements:
Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
Category Behavioral Health  
Number Filled 1  
Location Behavioral Health - Ansin Building  
Shift -not applicable-  
Req Number BEH-19-00004  

This position is currently not accepting applications.

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