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Service Desk Specialist 

Category Information Technology  

The Service Desk Specialist is responsible for responding in person, via phone, or electronically to inquiries and requests for assistance with the organization's information systems. Identifies problems, categorizes, prioritizes, troubleshoots and provides advice to assist end-users. Coordinates with other IT team members to resolve problems, if necessary, and disposes of tickets within Service Level Agreement (SLA) guidelines. Assists with inventory management, maintaining user documentation and computer cloning/imaging. Operates in a Microsoft Windows micro computing environment. Will work with the team to streamline processes and strive for continual service improvement. This position reports to the Information Technology Support Manager.

Position Requirements


· Dedicated to superior customer service and strong interpersonal skills while supporting a diverse population

· Excellent written and verbal skills

· Must be an ideal team player

· Strong Windows desktop & printer support experience

· Working knowledge of Microsoft Active Directory

· Experience using MS Office tools (Word, Excel, PowerPoint, Visio)

· Demonstrated multi-tasking capability and ability to assess risk & provide mitigation actions

· Desire to follow procedures and strong attention to detail

· Maintain and acquire new skills through ongoing research and training

· Ability to lift up to 50lbs.

Training and Experience:

· High School Diploma, GED or equivalent

· Minimum 3 years of related experience in Information Technology

· Employment is contingent upon satisfactory outcome of criminal & credit background investigation.

Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position Service Desk Specialist  
Division Administration  
Exempt/Non-Exempt Non-Exempt  
Location Administration Raleigh  
About the Organization Easterseals UCP has been part of the fabric of North Carolina and Virginia for 75 years. We started in counties all over NC and VA filling gaps and addressing the needs of children and adults with disabilities. Our legacy organizations Easterseals NC, United Cerebral Palsy NC, and Easterseals Virginia joined forces as Easterseals UCP to intentionally work side-by-side with more than 20,000 individuals and their families, providing the broad network of services and support they need to achieve better days. Today we are affiliated with both Easterseals, Inc. and United Cerebral Palsy Inc.

Our mission is to create opportunities, promote individual choice, and change the lives of children and adults with disabilities by maximizing their individual potential to live, learn, work and play in their communities.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
SuperVFlg None Specified 

HoursPerWk None Specified 

This position is currently not accepting applications.

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