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Title

Assistant Branch Manager (Float) 

About the Organization We are people serving people. Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.  
EOE Statement Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Position Assistant Branch Manager  
Full-Time/Part-Time Full-Time  
Description

The Float Assistant Branch Manager is responsible for assisting the Branch Manager of the office they are serving in with successfully with its daily operations, service quality, sales and financial performance.

Key responsibilities include, team leadership, meeting performance goals, managing all aspects of branch operations, maintaining a high level of service quality, producing accurate branch reporting, branch compliance, branch security, assisting with sales/marketing activities and maintaining branch condition in the offices they serve.

Branch Operations Assistance

  • Assist with supervising the day-to-day operations of the branch
  • Assist with delegating responsibilities and performing scheduling to efficiently service customer requests and manage periods of heavy traffic at the branch
  • Monitor team performance related to outstanding service that achieves high customer satisfaction and builds strong, long-term customer relationships
  • Perform daily operational functions, such as, opening accounts and services, completing account maintenance, balancing a cash box and vault as needed, conduct surprise spot check audits, etc. as directed by the manager in that office

Branch Performance Goals

  • Assist with branch goals for customer satisfaction, account openings, deposit growth, loan origination, and referrals
  • Provide sales support to branch team utilizing sales coaching techniques to ensure established branch goals are attained as directed by manager in that office
  • Open, cross sell, maintain existing accounts and products to new and existing customers

Compliance, Security & Branch Condition

  • Follow all bank policies/procedures; review policies and procedures with staff periodically and as updates are made
  • Is aware of and complies with CRA guidelines and policies, ethics policy, and the bank's non-discrimination policy; complies with banking regulations
  • Assist with branch audits such as semi-annual branch audit, safe deposit box audit, teller cashbox audits, marketing audits, and other as directed by the manager
  • Comply with all daily, monthly and quarterly Security procedures
  • Comply with BSA requirements relating to Suspicious Activity Reporting, Currency Transaction Reporting, OFAC, and red flags
  • Secure all documents and confidential data following the "clean desk" policy; lock computer screen and secure equipment when leaving desk or station

Branch Reporting

  • Review and monitor referrals in CRM (Coretrac) and Microsoft Excel
  • Proactively keep Branch Manager informed of situations regarding personnel, customers, competition and market trends that have the potential to affect future branch performance
  • Assist staff and customers with issues or areas of concern and record in the Complaint Tracker; track progress and document resolution

Product Knowledge & Recommendations

  • Review current accounts and services to assist customers choose the best fit for them
  • Use needs-based selling by asking open ended questions, listening to the customer, and offering products and services to fit their needs

Compliance Training & Continuing Education

  • Complete all BVS online assigned compliance training on or before deadlines given
  • Attend in-person and external web-based compliance courses when offered
  • Attend other training courses relevant to supervision, procedures, policy changes, sales, etc.
  • Community Involvement
  • Encourage team involvement in community events
  • Expand branch network and sales opportunities by developing relationships with individuals and businesses throughout the community
  • Volunteer for at least one organization and two events within performance review period

Reports To: Newtown Branch Manager
Direct Reports: 0

 
Position Requirements

Educational and experience requirements include:

  • High school diploma required or GED
  • 2+ years relevant experience in a branch management or supervisory role
  • Advanced knowledge of banking customer service principles and processes
  • Strong team leadership skills
  • Strong interpersonal skills including verbal/written communication and listening skills
  • Relevant experience developing and achieving team goals
  • Strong computer and banking software experience
  • Proven ability to stay current with and comply with industry regulations

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee:

Is regularly required to operate a computer and other office equipment, such as, a copy machine, calculator, phone, and computer printer.

Must be able to remain in a stationary position 60% of the time.

Is required to have close visual acuity to perform an activity such as, viewing a computer terminal and determine the accuracy, neatness, and thoroughness of work assigned to self and staff.

Must be able to travel to all branch locations.

Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to other employees accurately.

Must be able to receive detailed information through oral communication.

The noise level in the work environment is usually low to moderate.

Position is considered sedentary and may require employee to lift up to 10 pounds.

 
Hours Per Week None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://SavingsBankofDanbury.appone.com



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