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Title

Customer Service (BWG) 

Description

The Belknap White Group is a nationally ranked top 5 flooring distributor offering residential and commercial customers a diverse portfolio of best-in-class surface materials including ceramic and porcelain tile, unfinished and pre-finished wood, laminate and resilient flooring, as well as installation supplies and materials.

With over thirty years of family ownership and a keen focus on positive customer experiences has allowed our company to partner with industry-leading manufacturers, including Armstrong, Crossville, American Olean, Kahrs and Mirage. The Belknap White Group is headquartered in Massachusetts and services all of New England, New York (including NYC) and New Jersey with nine showroom and/or distribution locations throughout our territory. Please visit our website at www.belknapwhite.com for more information on our company.

Job Description

We are currently seeking a high energy, professional Customer Service Representative for our Mansfield, MA call center. This position will be responsible for handling incoming calls from a variety of sources (customers, vendors, outside sales) while entering orders accurately.

Responsibilities

Ensure the effective process of all types of customer order transactions from phone calls, emails and faxes

Provide exemplary customer service and issue resolution

Call customers with any delivery changes

Contact other departments as necessary to communicate any changes to orders

Provide proper recommendations to customers regarding products

Other projects and duties as assigned.

Qualifications

Excellent communication skills (Verbal, phone, email)

Call center experience required

Inside Sales experience appreciated

Strong computer skills, including AS400 experience, as well as Microsoft products

Ability to multitask and work with other departments

Knowledge of flooring products preferred

 
Position Requirements  
Full-Time/Part-Time Full-Time  
Shift  
Division Belknap White Group  
Exempt/Non-Exempt Non-Exempt  
Location Mansfield  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

Apply Now



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