Under limited supervision, leads cross functional and business unit specific business process transformations. Acts as a liaison among stakeholders, process owners and IT to provide strategic guidance for initiatives that enable the organization to achieve its goals. Includes independently working side-by-side with business process owners and key stakeholders to identify business process improvement opportunities, elicit business requirements, analyze and evaluate solutions options, and deliver business value through new system and process capabilities.
- Applies a high level of ingenuity and creativity in identifying and defining business needs for major technology research and business initiatives.
- Recommends/drives alternative technical solutions and explores the adaptation of policies, procedures, standards, techniques, materials, and equipment to meet specific internal customer needs and provide the best practice technology solution.
- Integrates and interprets data from diverse sources to find solutions for very complex problems.
- Identifies impact of process and product changes across multiple product lines/ business units and makes modifications to solutions in order to provide current information to clients/users.
- Proactively works with Program Architects to fulfill business objectives, resolves problem statements and supports architecture strategies.
- May facilitate or lead Executive/Sr. Management level presentations to set expectations and provide clear and concise strategic direction.
- Works with Business Units to define and document user stories/success criteria to support the business need.
- Manages the activities of professional services resources ensuring quality of work and budget adherence.
- Measure Analyzes, and interprets data from metrics, project requirements, and other resources; provides results to management and project teams.
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