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Title

Service Manager 

Category Service  
Description

The service manager oversees all aspects of the service department's operations. He/she is responsible for ensuring that staff are properly trained and equipped with the knowledge, resources, and tools to efficiently complete all service-related tasks. Owing to the dynamic nature of the position, the service manager must possess a diverse skillset that lends itself strongly towards people management, time management, industry knowledge, critical thinking, and logistical practicality. As an effective service manager, you will ensure that the rapport of the business is on an upward trajectory by providing competitive products with excellent customer service and within realistic and reasonable deadlines. This person must be proficient in all areas of service including warranty, repair, service, service-writing, parts, and customer relations. He must be a dedicated leader that is capable of shaping and molding a group of individuals into a cohesive and animated team.

  • Recruits, hires, trains, and supervises all department personnel.
  • Monitors and assures efficient completion of all current and future service jobs.
  • Maintains a positive rapport with department staff.
  • Upholds positive customer relations and fields all customer-related issues, concerns, and inquiries.
  • Provides a safe working environment by abiding by local, state, and federal workplace regulations as well as internal policies that protect staff and customers.
  • Monitors and adjusts labor and physical resources to promote year-round profitability through expense ratio control.
  • Ensures the department has all parts, tools, and equipment necessary to function seamlessly.
  • Continually monitors key metrics (i.e., technician efficiency and productivity) and provides constructive feedback to achieve department goals.
  • Ensures adequate and effective interdepartmental communication and collaboration.
  • Communicates effectively with customers through a variety of mediums.
  • The service manager may also perform duties of additional staff when needed including Service Writer, Technician, Rigger, Warranty Specialist, Parts Specialist, and Lot Crew.
 
Position Requirements
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Master Certification for Mercury and Yamaha preferred
  • Reliable means of transportation to and from work
  • Minimum of two years previous management experience in a similar industry
  • Demonstrated ability to multi-task and manage human and physical resources
 
Tags Management, Manager  
Position Service Manager  
Location Thurmond Marina, LLC  
About the Organization Thank you for applying to our Marina or Restaurant! You are applying to one location in a network of marinas and restaurants located around the state of Georgia and in South Carolina. We provide a wide range of services at our locations for those enjoying the boating and food industries. We strive to provide the best experience for our guests and team members, and desire to create raving fans out of every guest we encounter. For more information about us please visit our website at www.classiccitymarinas.com.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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