Share Email Opening Title Receptionist (Corporate Office)  About the Organization OUR MISSION Endeavors passionately serves vulnerable people in crisis through our innovative, personalized approach. We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities. Why? Because we believe that everyone holds the capacity to grow, heal, change, succeed, and affect others positively. OUR VISION We restore dignity and improve the quality of life for the vulnerable people we serve through the benefits of our programs. We seek to unify families and communities torn apart by poverty, unemployment, or neglect by providing real, practical solutions and a path to earned income. We do this through a wide array of programs and services supporting children, families, veterans and those struggling with mental illness and other significant disabilities.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Shift -not applicable-   Number of Openings 1   Category Administration   Location Corporate: San Antonio, TX Office   Description ***POSITION REQUIRES A BI-LINGUAL APPLICANT (MUST BE FLUENT IN ENGLISH AND SPANISH)*** JOB TITLE: Receptionist SCHEDULE: Full-Time; 8:30 a.m.-5:30 p.m. Monday-Friday SALARY GRADE/FLSA STATUS: Level 2, Non-Exempt DEPARTMENT: Administration WORK LOCATION: Corporate Office in San Antonio, Texas JOB PURPOSE: To provide exceptional customer service to both external and internal customers. To create a positive first impression for callers and visitors and provide a prompt and accurate response to inquiries from each. ESSENTIAL JOB RESPONSIBILITIES: 45% Answer multi-line telephone system in a prompt and professional manner: Route the in-coming call to the appropriate party. Ensure messages are complete, accurate, and transmitted to appropriate person. Screen calls when requested. Be knowledgeable of department’s staff and what calls are referred to which staff member. Be knowledgeable on purpose and general operation of various programs being directed by Endeavors so as to be able to intelligently communicate information to visitors. 25% Welcome and greet visitors in a friendly and professional manner. Determine nature of the visit, who they need to speak with. Promptly notify appropriate staff of visitor’s arrival. Announce visitors who have an appointment with a staff person in the building. Screen unexpected visitors with the appropriate staff person. 10% Assist Human Resources in directing and processing applicants: Direct applicants to the company website to apply on-line. Dispense employment applications only if necessary; applying on-line is primary. Ensure applicant reads job description. Review applications for completeness. Promptly notify HR when applicant is ready if an interview is scheduled. Forward applications to Human Resources at end of shift each day. 5% Maintain a neat, inviting and professional appearance in lobby and public areas on the ground floor. Keep front desk orderly and professional. Do not eat meals at Reception Desk or in Reception Office. 5% Receive and sign for deliveries and notify recipient. Redirect clients to locations for services not offered in the Main Office building. 5% Perform administrative duties and/or other duties assigned in an accurate and timely manner: Clock in and out on the electronic payroll system each day. Input data into computer. Be able to perform general administrative duties. Distribute paychecks and mileage checks. 5% Maintain building security by locking and unlocking doors as necessary; identifying visitors and controlling access to office areas. 100% Demonstrate exceptional customer service, in everything you do, by placing the individual child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families and their communities.”   Position Requirements ESSENTIAL QUALIFICATIONS: EDUCATION: High School or equivalent reading, writing, and verbal communication skills. EXPERIENCE: 6 months + with a multi-line telephone system required, 2-3 years’ experience preferred; 2-3 years in a highly professional customer service focused environment. LANGUAGE: Bilingual in English and Spanish. ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. Must also be available to cover the additional shift for the other part-time receptionist. EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD. ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES: COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to applicants, visitors, lodge members, staff and the general public. Ability to communicate effectively with all levels of management. COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations. COMPUTER: Working knowledge of Word, Excel, and Outlook, 40 WPM, 90% data entry accuracy. ORGANIZATION: Above normal levels of concentration and memory required. Take initiative to obtain up-to-date information regarding personnel, organizational and program changes. Be aware of the current schedule of program activities in order to provide up to date and accurate information to the client. TRAINING REQUIREMENTS: Orientation: Must attend new hire orientation and successfully pass training. On the Job: 2 weeks – 1 month MACHINES, TOOLS, EQUIPMENT, WORK AIDS: MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Ability to operate Multi-line telephone, use a headset, computer, ten key calculator, printers, copiers, faxes, and scanners. PHYSICAL REQUIREMENTS: Constant – Ability to communicate with callers, determine routing of calls, and informational needs.Constant – Ability to communicate with applicants and guests to determine needs and appropriate actions. Constant – Ability to sit for prolonged periods of time at reception desk. Frequent – Ability to input data into computer, make calculations, accurately complete paperwork, and produce reports as needed. Frequent – Ability to review employee applications for completeness. Occasional – Ability to lift, stack, load, etc. up to 10 pounds. WORKING CONDITIONS: Indoors: Office environment; normal noise conditions. RELATION TO OTHER JOBS: REPORTS TO: Director of Quality and Process Improvement SUPERVISES: n/a Disclaimer: Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, for any reason.   Salary/Wage $11.00/hr and paid time off benefits   EOE Statement Endeavors® and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a veteran in accordance with applicable federal laws. Endeavors® and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors® and Endeavors Unlimited, Inc. are "Equal Opportunity/Affirmative Action Employers."   This position is currently not accepting applications. To search for an open position, please go to http://FAMILYENDEAVORSINC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Deputy Director of Emergency Services in San Antonio, Texas Posted on: 8/31/2023 [Apply Now] PRN Reservist in San Antonio, Texas Posted on: 9/28/2023 [Apply Now] Clinician (Intrepid) in San Antonio, Texas Posted on: 9/28/2023 [Apply Now] Financial Analyst (Intrepid) in San Antonio, Texas Posted on: 2/26/2024 [Apply Now] Follow us

 

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