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Director of Behavioral Health 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.
Position Director of Behavioral Health  
Full-Time/Part-Time Full-Time  

Under the supervision of the Chief Operating Officer, the Director of Behavioral Health manages the Behavioral Health Department.

Representative Duties:

  1. Establishes appropriate, quality standards for patient care in the Behavioral Health Department for the health center at all sites
  • Plans, initiates and maintains quality standards for patient care in mental health outpatient treatment
  • In collaboration with the Associate Director of BH, manages administrative and clinical functions of the Department’s Behavioral Health services and programs
  • Plans, initiates and maintains quality standards for patient care in substance use disorder outpatient treatment
  • Plans, initiates and maintains quality standards and immediate access to care, 6 days weekly, for outpatient acupuncture,, detoxification and counseling program
  • Reviews and assures standards for hiring in the Behavioral Health Department
  • Sets qualifications and oversees hiring of personnel, credentialing, training, supervision and evaluation of department staff
  • In collaboration with the Associate Director of BH, assures that appropriate protocols for continuous improvement are established in mental health and addiction services and monitors ongoing compliance with quality assurance standards for mental health and substance use disorder outpatient care
  • Assures integration of BH Programs with other Health Center activities as appropriate
  • Plans or oversees the planning for new program initiatives
  • Oversees the efforts to obtain new funding and assure the continuation of on-going funding
  • Assures the integrity/continuity of departmental services as the agency acquires satellite clinics and spreads geographically
  • Oversees recruiting, maintaining and providing appropriate clinical coverage in the mental health department for 24-hour clinical coverage for health center patients
  1. Assumes responsibility for the financial management of the Behavioral Health Department
  • Develop and manage all department budgets
  • Participates as appropriate in procurement and monitoring processes related to Managed Care and Global Contracts for Outpatient Behavioral Health Care
  1. Sets strategic vision for department programs, program development
  • Supervise the management group of the Behavioral Health department, establish and direct priorities for departmental projects and new initiatives. Set goals and objectives for all program services within department and monitor the achievement of these goals
  • Participate in proposal development and new project development by participating in planning and work groups, contributing text, developing project budgets and operationalizing project objectives in collaboration with Development, Government Relations, and Grants/Contracts
  1. Represents department within external professional community
  • Assures ongoing communication and reporting with outside funders such as DPH and other city, state or federal funders
  • Participates in statewide associations, area planning groups, and participate in Behavioral Health Care network development. Serves as liaison to outside behavioral health facilities, area schools and community agencies
  • Oversees the DPH Licensure process with Mental Health and Addictions services
  • Establishes Policies and Procedures for Department compliance with state licensure regulations
  1. Participates in Activities Designed to Maintain and Enhance the Quality of the Health Center Wide Programs and Services
  • Serve on agency Quality Council to set priorities for health center wide quality initiatives
  • Ensures compliance of BH department with relevant Fenway policies
  • Serve on Clinical Committee, Data Committee and Leadership Committee of the Health Center to set priorities for Health Center services
  1. Functions as part of Fenway’s Leadership Committee Serves as a member of the Leadership Committee
  • Works with the FCH management team to assure that appropriate clinical coordination occurs for all interdepartmental programs involving patient care
  • Serves on a variety of committees as appropriate. Advises the COO of any clinical problems and issues which may have significant community or legal ramifications
  • Works with Leadership Committee on strategic planning and overall budgeting for FH
  1. Oversees the Associate Director of BH in their supervision of Program Managers to assure inter-organizational integration of services to provide a quality continuum of care
  2. Provides Supervision to Assigned Staff
  • Hires, trains, supervises and evaluates assigned staff, including the Associate Director of BH, Medical Director of BH, and other BH managers
  • Provides yearly written evaluations of assigned staff, following Fenway Health evaluation guidelines
  • Makes employment decisions regarding assigned staff, residents and students within the scope of defined authority and following established Fenway Health and program guidelines
  1. Provides direct clinical services to clients including clinical assessment and treatment services
  2. Meets Agency Participatory Expectations
  • Suggests and participates in continuing quality improvement efforts
  • Adheres to all Fenway Health and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Attends all regularly scheduled research meetings, trainings, forums and pertinent FCH staff meetings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested
  1. Performs related duties as required

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • A minimum of Master’s level degree in mental health or social services field
  • Independent licensure
  • Work experience with, and interest in, behavioral health issues of the LGBT populations
  • 5-8 years’ experience successfully managing multiple behavioral health programs
  • Strong supervisory and management experience
  • Experience working with an ethnically, culturally, and racially diverse work staff required
  • Ability to work harmoniously with diverse groups of individuals required

Physical Requirements:
Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
Category Behavioral Health  
Number Filled 1  
Location Behavioral Health - Ansin Building  
Shift -not applicable-  
Req Number BEH-19-00003  

This position is currently not accepting applications.

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