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Title

Front End Journeyperson 

Category Customer Service  
Description

ESSENTIAL DUTIES AND RESPONSIBILITES:

1. Customer Service

  1. Treat people fairly, consistently, and with respect.
  2. Ensure efficient, informative, and friendly service according to established customer service vision and standards.

2. Front End Department Responsibilities

Customer Service & Cashiering

  1. Ensure professional and friendly service from all front end staff.
  2. Ensure that customer check out is the first priority.
  3. Ensure that cashiers are available at all times to check out customers with minimum waiting.
  4. Fill in for cashiers' breaks and back up the registers as needed.
  5. Handle customer questions and complaints including on the premises and follow up phone calls.
  6. Handle product returns.
  7. Assist customers with special orders.
  8. Assist customers in establishing and renewing Outpost memberships.
  9. Assign cashiers stocking, cleaning, and fronting and facing duties during down times.
  10. Assist in answering cashier's questions and in their education about store products and policies.
  11. Organize carts and baskets and maintain a tidy and well supplied front end.
  12. Assist with bagging and carry-outs.
  13. Ensure that adequate register supplies are available. Ensure register equipment and work areas are clean and organized.
  14. Attend department meetings as scheduled.
  15. Perform all duties included in department clerk job descriptions.

Money Handling

  1. Assign cashiers drawers, verify drawers, and do pick ups.
  2. Count out cashier's drawers at the end of shift.
  3. Be accountable for drawers on floor and security of cash.
  4. Assist with daily deposit.
  5. Provide change to cashiers.
  6. Take in payment for NSF checks.
  7. Ensure accurate entry of suspicious checks into system. Communicate with other stores about potential fraudulent check writers.

Scanning

  1. Provide back-up to scanning functions of front end department.

Personnel

  1. Delegate duties to front end staff and ensure they are always busy.
  2. Positively encourage department staff to excel at their job.
  3. Replace vacant shifts when call ins, etc. occur. Notify manager of these occurrences.
  4. Assist in training department staff.
  5. Assist front end staff in following department standard operating procedures.

3. All Staff Duties

  1. Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
  2. Keep store orderly and clean.
  3. Maintain a positive attitude.
  4. Perform all other duties as assigned by department manager or supervisory staff.

 
Position Requirements

KNOWLEDGE, SKILLS, ABILITIES:

  • Outstanding customer service skills
  • Experience in working a cash register and handling money
  • Ability to appropriately delegate work duties and motivate staff
  • Math knowledge required
  • Attention to detail and good organizational skills
  • Familiarity with computers and typing
  • Ability to handle multiple demands, work under time pressures, and meet deadlines
  • Willingness to be open, to learn, and take on new responsibilities
  • Demonstrate objectivity, neutrality and calmness under pressure
  • Regular, predictable attendance
  • Effective communication skills in English
  • Ability to read and comprehend instructions
  • Ability to follow through on systems, procedures and policies
  • Demonstrated ability to follow through on commitments
  • Ability to work in a fast paced environment

 

ESSENTIAL PHYSICAL REQUIREMENTS:

  • Standing, walking, bending, reaching
  • Using hands or fingers to handle or feel
  • Specific vision ability: close vision, distance vision, depth perception, peripheral vision, and adjust focus
  • Ability to lift up to 40 lbs.

 

 
Full-Time/Part-Time Full-Time and/or Part-Time  
Shift Various Shifts  
Exempt/Non-Exempt Non-Exempt  
Req Number CUS-19-00010  
Open Date 2/11/2019  
Location Mequon Store  
About the Organization Outpost Natural Foods exists so that our owners have a healthy, diverse, and sustainable community. We are a locally owned cooperative business that strives to provide the highest quality food and products to our customers. Outpost Natural Foods was founded in a store front in Milwaukee in 1970, to provide high quality organic and natural foods to the community. We have now grown to 4 retail stores, a Market Cafe, an organic and natural production kitchen/bakery, and other wholesale outlets.

We are seeking reliable and responsible employees who want to grow with our business. We offer a generous benefits package including: Health, Dental, Vision, STD, Life Insurance, Profit Sharing, Pension (Full-time), 401K, Vacation, Personal Days, Paid Holidays, Employee Discount, & More! We also offer ongoing training and development, internal promotional opportunities, a mentoring program, health and wellness initiatives, and volunteerism in the community.  

This position is currently not accepting applications.

To search for an open position, please go to http://OutpostCoop.appone.com



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