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Cafe Clerk 

Category Food Services  


1. Customer Service

  1. Treat people fairly, consistently, and with respect.
  2. Ensure efficient, informative, and friendly service according to established customer service vision and standards.

2. Café Department Responsibilities

a. Greet customers at counter and assist them in a timely manner.

b. Handle customer question and complaints.

c. Promptly serve customer's orders and check for and ensure customer satisfaction.

d. Check out customer's purchases quickly and accurately, using correct prices, codes and departments.

e. Provide samples and information of the products sold in the department.

f. Follow proper procedures in opening, closing, and maintaining all café areas including: deli station, bakery case, beverage station, and seating area.

g. Ensure areas are kept clean and organized.

h. Maintain a clean, organized, and rotated backstock.

i. Follow sanitation guidelines with regards to food handling, serving, and storing.

j. Stock service items, including china, paper products, packaging products, and miscellaneous items.

k. Advise café manager of equipment repair / replacement needs.

l. Follow safety guidelines in regards to lifting, knife handling, equipment operation, etc.

  1. Backup café kitchen staff when needed.

a. Attend department meetings as scheduled.

3. All Staff Duties

  1. Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
  2. Keep store orderly and clean.
  3. Maintain a positive attitude.
  4. Perform all other duties as assigned by department manager or supervisory staff.

Position Requirements


  • Outstanding customer service skills
  • Ability to handle multiple demands and work under time pressures
  • Willingness to be open, to learn, and take on new responsibilities
  • Demonstrate objectivity, neutrality and calmness under pressure
  • Ability to maintain a cooperative, friendly, and outgoing attitude
  • Regular, predictable attendance
  • Effective communication skills in English
  • Ability to read and comprehend instructions
  • Ability to follow through on systems, procedures and policies
  • Ability to be flexible and to adapt to changing conditions quickly
  • Ability to work in a fast paced environment



  • Standing, walking, bending, reaching
  • Use hands or fingers to handle or feel
  • Specific vision ability: close vision, distance vision, depth perception, and adjust focus
  • Regular use of sharp cutting instruments
  • Ability to lift up to 60 lbs.


Full-Time/Part-Time Part-Time  
Shift Various Shifts  
Exempt/Non-Exempt Non-Exempt  
Req Number FOO-19-00011  
Open Date 2/11/2019  
Location Capitol Drive  
About the Organization Outpost Natural Foods exists so that our owners have a healthy, diverse, and sustainable community. We are a locally owned cooperative business that strives to provide the highest quality food and products to our customers. Outpost Natural Foods was founded in a store front in Milwaukee in 1970, to provide high quality organic and natural foods to the community. We have now grown to 4 retail stores, a Market Cafe, an organic and natural production kitchen/bakery, and other wholesale outlets.

We are seeking reliable and responsible employees who want to grow with our business. We offer a generous benefits package including: Health, Dental, Vision, STD, Life Insurance, Profit Sharing, Pension (Full-time), 401K, Vacation, Personal Days, Paid Holidays, Employee Discount, & More! We also offer ongoing training and development, internal promotional opportunities, a mentoring program, health and wellness initiatives, and volunteerism in the community.  

This position is currently not accepting applications.

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