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Title Operations Team Lead - APG 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. With 5.8 million tax loans and over 12 million flood loans under service, LERETA is an industry leader committed to service excellence and providing cost-effective solutions to customers.  
Open Date 2/12/2019  
Position Title Operations Team Lead - APG  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Plano  
Req Number TAX-19-00060  

Performs core Title Operation functions and provides support to their teams to enable Extraordinary Service to Title & Builder customers and to meet LERETA's/APG's cost, quality, and productivity goals. Assists Manager and Supervisor to ensures all customer and internal tax certification processing standards are consistently measured, reported, and achieved for the team and reported timely as required. Contribute to the documentation of workflow procedures and provides guidance to team members to ensure the procedures are consistently followed. Identifies opportunities for process improvement. Assists Supervisor in training and coaching team members. May interacts with key customer employees to maintain close and productive relationships. Identifies customer objectives and ensure that they are consistently met. May represent LERETA/APG at regularly scheduled internal & eternal customer meetings to address weekly production, accuracy, SLAs, procedural and customer concerns. Provide ongoing employee performance coaching. Will also perform hands-on duties of Examiner. The Examiner is responsible for online and phone research of real-estate information for property tax, bond and/or HOA issues (e.g., delinquent taxes, lawsuits, P&I, balances, outstanding liens).

Functional Processing:

  • Checks appraisal and tax data files as necessary.
  • Downloads data files via appropriate method.
  • Transfers data obtained over phone, fax, e-mail to production and reporting system.
  • Enters data received from the tax collectors onto working order and into the database (NexCheck).
  • Analyzes legal descriptions/Metes and Bounds/plats and compares to tax maps to confirm and validate identity of property.
  • Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills.
  • Investigates and reports property value and/or property exemption discrepancies.
  • Keeps up to date on property tax law changes.

Production Assistance:

  • Regularly discusses shared learning with team via online office chat groups.
  • Responds to customer inquiries on orders, emails, tickets, and phone calls in a timely and professional manner.
  • Submits online tickets to production and programming for errors, bugs, customer preferences, etc.
  • Meets in small teams as needed for open discussions on taxing entity or property location updates.
  • Submits online tickets to production and programming for errors, bugs, customer preferences, etc.
  • Assists with developing business requirements and conducting user acceptance testing
  • Assists with developing training surrounding all technology changes to current systems.

Maintaining understanding of all customer business rules and procedures

  • Works with management, account management and/or compliance to ensure all changes to existing business rules or procedures are understood and communicated to teams.
  • Ensures requirements, SLAs and special instructions are incorporated into department processes.
  • Provides feedback to management on issues or concerns regarding requested changes to current business rules or procedures from customers.

Additional Duties

  • Responsible for data entry, escalating issues, maintaining accurate documentation and following established guidelines to ensure alignment with corporate objectives and achieve department success.
  • This position will perform other duties as assigned based on the needs of the department.

Position Requirements
  • Minimum of 3 years title, tax service and/or loan service experience or equivalent.
  • Working understanding of public record information to research property taxes, bonds, and/or HOA balances for reporting to customer.
  • High school diploma or equivalent.

EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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