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IT Service Desk Manager FT/DA Resume required! 

Category Information Technology  

Provide strategic and tactical direction the corporate commission's technology enterprise.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


  1. Evaluates, recommends, leads implementation and supports level 1 & 2 support services.
  2. Evaluates, recommends, leads implementation and supports desktop systems.
  3. Evaluates, recommends, leads implementation and supports printers.
  4. Evaluates, recommends, leads implementation and supports voice systems.
  5. Evaluates, recommends, leads implementation and supports internal and external inquires.
  6. Evaluates, recommends, leads implementation and supports 1400+ users spanning multiple business units.
  7. Desktop lifecycle planning for 1000+ workstations & laptops
  8. Low voltage cabling
  9. Access points
  10. User moves, adds and changes
  11. Hire, develop and manage service desk support for Multiple Associates and Locations.
  12. Directly responsible for Budgets and expenditures for all service desk capital.
  13. Directly responsible for Budgets and expenditures for all service desk operating expenses.
  14. Insure appropriate service desk documentation is established and maintained.
  15. Proactively communicate service desk quality, performance and functional issues and capabilities.
  16. Effectively communication technical material to non technical individuals.
  17. Maintains a thorough knowledge of all service desk components; including technical capabilities, customer service, ticket management, desktop administration, usage and enhancements.
  18. Other duties as assigned to support the organization's productivity and service standards.
  19. Evaluate, recommend and participate in contract negotiations with service desk vendors.
Position Requirements


  • Minimum two (2) years of supervisory or management experience required
  • Possesses the authority needed to gather the information necessary and execute the short and long term IT goals as well as ensure their successful implementation.
  • Manage staff members as defined by the organizational structure. Providing guidance and leadership for the department. Hire, train and develop associates. Coach, counsel and terminate associates, as needed.
  • Supervises various associates as assigned by the Chief Innovation Officer

The company requires every associate to:

  • Maintain a consistent and regular attendance record.
  • Encourage mutual respect among associates by setting positive examples.
  • Maintain a professional reputation in the company and community.

  • Minimum five (5) years’ experience service desk administration
  • At least three (3) years in a five hundred plus (500+) user, multi-site infrastructure
  • Minimum two (2) years’ experience of project management
  • Minimum two (2) years of telecom experience
  • Must possess superior computer skills, and be proficient in a variety of operating, networking and support systems currently in use by the company.


  • Bachelor’s degree in Information Technology or related field, or equivalent practical work experience required.


  • Certified or equivalent experience in at least three (3) of the following:
  • Microsoft SQL
  • Microsoft Server Operating System
  • Microsoft Exchange
  • Nortel or Cisco Networking
  • Nortel or similar phone system
Full-Time/Part-Time Full-Time  
Shift Days  
Position IT Service Desk Manager  
Division Grand Casino Mille Lacs  
Close Date  

This position is currently not accepting applications.

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