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Title

Technical Services Representative 

About the Organization About Winegard
Winegard Company designs and manufactures the greatest spectrum of world class Terrestrial Wireless and Satellite antenna products and accessories for residential and mobile connectivity applications. Since its incorporation in 1953, Winegard has designed more than 1,000 antenna models and been granted over 80 U.S. patents. The company's heritage includes recognition by NASA for contributions to the Apollo 11 mission, and the induction of founder John Winegard into the Consumer Electronics Association Hall of Fame. Winegard's superior antenna design and manufacturing facilities total 410,000 sq. ft. and include a state of the art testing, validation and measurement center. The company's unmatched in-house and vertically integrated capabilities support its accelerated product design and development cycle.

 
Description

The Technical Service Representative I is responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. These responsibilities include, but are not limited to:

• Provide basic troubleshooting steps on all products
• Provide product information to prospective customers
• Initiate Return Material Authorizations for defective units to be returned under warranty
• Initiate shipments of product to fulfill warranty requirements
• Process customer orders using company software systems and order processes
• Direct and/or escalate unresolved customer issues to the appropriate company resource
• Accurately document all customer contact in the appropriate systems/databases
• Embrace Lean Manufacturing operating principals to achieve customer satisfaction and operating efficiency. Develop operating systems and methods that aim at the continual reduction of waste, inventory and defects
• Maintain a clean and orderly work area by applying the principals of 5's
• Ability to work safely to ensure the safety of yourself and others around you
• Other duties as assigned

 
Position Requirements • Education and Training

- High School Degree required, Associates Degree or higher preferred.
- Demonstrated competency with Microsoft Office products and office machinery is required.
- Ability to read and understand technical manuals and troubleshooting guides
- Demonstrated use of proper grammar, spelling and punctuation in generating company correspondence
- Demonstrated competency with data entry
- Demonstrated customer relations skills and phone etiquette

• Work Experience

- Previous customer service or phone center experience is preferred.

• Working Conditions

- General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

• Other

- Some off-shift, split-shift or overtime hours may be required to fulfill company requirements
 
Location Winegard Company  
Salary Range  
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Close Date  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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