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Lead Retail Associate 

Category Retail  

Under the direction of the Assistant Store Manager, the Lead Retail Associate will be responsible for customer service, cash register operations and all related duties involving cash flow for the Retail Store. This position is also required to support all front and back end employees, clients, and operations.

Embrace Opportunity Village core values by cultivating positive and meaningful CONNECTIONS with clients and colleagues, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT. Reinforce and positively engage in Opportunity Village’s organizational culture supporting choice and creativity of clients and of staff.


  1. Provide support and training to Retail Associates and performs daily cash register sale transactions and customer service.
  2. Open and closing responsibilities (i.e. balance cash drawers, record/log register totals and bank deposit).
  3. Examine price sheet and regulate ticket price changes and sale items.
  4. Administer and redeem promotional coupons.
  5. Ensure store sale items are properly merchandised and arrange front display window and in-store displays and oversee the stocking of shelves and display racks.
  6. Complete and ensure the accuracy of required paperwork (i.e. daily cash receipts, sales and carryout slips, deposit slips, ID Notes and Incident Reports).
  7. Monitor fitting room access, return product to designated area and ensure room is clean and safe.
  8. Greet customers, answer telephone, respond to customer inquires in a professional manner.
  9. Provide active engagement, routine health and personal care support (i.e. eating, toileting, and exercising) and assistance with daily activities.
  10. Conduct the care needs of the participants: including care with or without physical assistance.
  11. Support Person Centered Plan (PCP)/Service and Action habilitation plans and data documentation to ensure they are implemented on a day-to-day basis and collaborate with the Case Manager as needed.
    1. Provide appropriate supervision to all clients to whom you are assigned, per their PCP plans and designated ratio level.
  12. Comply with all Federal, State (Desert Regional Center) and local regulations and requirements, and company policies and procedures.
    1. Report suspected Mistreatment to your supervisor or Case Manager immediately (per OV policy) and no later than 24 hours via incident report, as mandated by state law.
  13. Assist with walk in donations.
  14. Assist with preset production sales goals for the store.
  15. Provide training and assistance to ensure that all donated items are accurately sorted, processed, priced and stocked.
  16. Assist in overall daily operations within the store.
  17. Perform other duties as assigned.


All Retail Associates, clients working at Retail and volunteers

Position Requirements


  • Ability to communicate effectively with customers, co-workers and supervisors (verbal and written in a professional manner).
  • Ability to care, respond and work with individuals with developmental disabilities.
  • Ability to be flexible supervise staff, evaluate emergency situations and prioritize work load in order to meet strict deadlines; have flexibility when working with changing priorities.
  • Must encompass professional demeanor.
  • Ability to define problems and draw valid conclusions.
  • Ability to interpret instructions, gain knowledge and have initiative.
  • Must possess social discernment to assess and understand other’s reactions and behaviors.
  • Ability to perform basic cash transactions and arithmetic.


  • Required: High School Diploma or equivalent.
  • Required: One (1) year verifiable work experience in related field in a lead or key holder role (i.e. retail sales and cash handling experience).
  • Required: Review all plans of participant(s) within your care within 30 days.
  • Required: Current Cardiopulmonary Resuscitation (CPR) and First Aid Certification is required or the ability to supply certification within 90 days.
  • Required: Current Crisis Prevention Intervention (CPI) Certification is required or must be obtained within 90 days.
  • Preferred: Experience working with individuals with disabilities.


The physical demands described below are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

  • Ability to lift and move boxes up to 50 pounds.
  • Ability to stand for prolonged periods of time.
  • Ability to climb, stoops, kneels and reaches.
  • Ability to tolerate stress and intense customer service interaction.
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Rate of Pay $12/HR  
Exempt/Non-Exempt Non-Exempt  
Req Number RET-19-00001  
Open Date 1/30/2019  
Location Thrift Store  
About the Organization Join Las Vegas' Favorite Charity! Here you can be proud to answer the question, 'Where do you work?' Opportunity Village (OV) is more than just a job; being a member of the OV team instills a sense of pride and purpose into your work week. Our motto for the people we serve is: Pride. Purpose. And a Paycheck. So it is no wonder that the same can be said for our employees who serve our clients.

Aside from the satisfaction of participating in a community that extends beyond our campuses, OV also offers a wide array of additional benefits including: health, dental and vision insurance, retirement savings account, training and development opportunities and much more!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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