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Title

Solutions Engineer 

Number of Openings 1  
Description

Our mantra at PFL is to: Help our customers be more successful. It’s a part of our core, deep in our DNA. In the beginning, that meant state-of-the-art manufacturing and custom print solutions to fit each customer’s unique need. As we grow, making our customers successful means developing technology solutions that change the way they connect with prospects and drive results. Combined, our custom print solutions and SaaS offerings are carving out new categories in marketing automation and sales enablement to help those we serve achieve their business goals. PFL employs 200+ employees in manufacturing, sales, marketing and software development, and has been creating a great place to work in a great place to live for 18 years.


Who you are:
You have a strong leadership background, and can immediately bring value and direction to a team environment. You are a linchpin with a passion for SaaS. You have a knack for gathering customer requirements and understanding underlying customer needs. Making sure customers achieve their goals is your goal. You have a passion for customer success and you make delivering on-time solutions look easy.


Some of what you will do for us:

  • Coordinate the day-to-day activities of the Solutions Engineering Group and implement newly created process improvements
  • Take the lead on troubleshooting projects and provide support and decision-making for the team when the manager is otherwise occupied
  • Work on strategies and process improvements with the SE manager, and roll these changes out to the team
  • Independent task coordination and autonomous decision-making
  • Conduct on-time, customer-centric implementations
  • Collaborate on technical solutions with sales team members who sell enterprise level accounts
  • Incorporate software implementation best practices into PFL’s implementation process
  • Help to continuously update and improve our standard implementations process
  • Collaborate with other departments (most notably programming, customer success and the solutions architect) to understand and adapt processes to fast-changing software solutions


Your Skills:

  • Strong training background with an eye for process improvement and experience making lean processes out of longstanding practices
  • Decision making skills, particularly in tight-turnaround conditions
  • Fusion Pro, Salesforce, Marketo, or Oracle Eloqua experience all a plus
  • Skills in process document creation, organization of available materials, and implementation of structured systems
  • Able to consult with customers to achieve the best solutions for them
  • Ability to build and maintain strong cross-departmental relationships
  • Knowledge of customer success, SaaS and marketing technology
  • Understanding of marketing automation as a “process” and how it’s used
  • Ability to approach complex challenges with an analytical and creative mindset
  • Proactive in identifying issues and producing solutions
  • Effective time management skills – ability to prioritize and meet deadlines
  • Unbeatable listening, verbal and written communications skills
  • Business acumen


The rest of the stuff:

  • Compensation based on experience. Full-time position with complete benefit package including health, 401K, disability, vacation, etc.

 
Category Information Technology  
Full-Time/Part-Time Full-Time  
EOE Statement PrintingForLess.com is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, gender, gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law. PrintingForLess.com complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.  

This position is currently not accepting applications.

To search for an open position, please go to http://PrintingForLess.comInc.appone.com



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