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Customer Service 



Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

Receiving and placing customer service telephone calls

Data entry and research as required to troubleshoot customer problems

Responding promptly to customer inquiries.

Knowing our products inside and out so that you can answer questions.

Communicating with customers through various channels.

Processing orders, forms, applications, and requests.

Communicating and coordinating with colleagues as necessary.

Keeping records of customer interactions, transactions, comments.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Ensure customer satisfaction and provide professional customer support.

Provides office support to Supply Chain with a variety of clerical activities and related tasks.

Routine duties:

Daily maintain process of work orders with live updates / in process/ complete and follow ups

Daily Work order Syspro status update

Daily communicate any delays / issues to customers associated with fulfillment of the work order. Maintain record of communication

Weekly touch base with customers for open order report

Daily communicate to planning for on time production and packaging schedule vs. ship dates

Daily communicate to QA/QC for on time products release schedule vs. ship dates

Assist purchasing with admin duties to follow up with suppliers, as needed


High school diploma plus 1 year of administrative experience

Microsoft Outlook, Excel, Word, advanced preferred

Computer Savvy

Excellent written and verbal skills

Detail Oriented and organized


Position Requirements  
Full-Time/Part-Time Full-Time  
Aspire Website  
Position Customer Service  
Number of Openings 1  
Number Filled 0  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Karen Spedaliere  
Location Aspire Pharmaceuticals Inc.  
About the Organization Aspire Pharmaceuticals is a global leader in soft gelatin manufacturing. Our stringent procurement operations backed with rigorous analytics and testing infrastructure provides custom solutions for our clients from concept to delivery. We are here to guide our clients to innovate better all while optimizing their product journey. As industry trailblazers we are constantly looking to think beyond the status quo.

As a leader in the development and manufacturing of soft gelatin nutritional supplements, we take that role with pride. Our singular vision starts with a question. How can we do it better? This sense of wonder is our driving force to create the highest quality products in the industry. No matter how the process starts, we always go through extensive testing studies, and refinement resulting in a superior encapsulated product.

Innovate. Formulate. Encapsulate. As our mantra suggests we are focused on innovation. We strive to revolutionize soft gel manufacturing and are determined to always be improving our own capabilities- from enhancing our cGMP lab to employing the use of robotics and vision camera inspection on the production floor. As a center of excellence for encapsulation we know how to consistently optimize the process all while providing our clients with the best possible products.


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