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IT Infrastructure Lead 









The IT Infrastructure Lead ensures the streamlined operation of IT infrastructure in alignment with the business objectives of Natural Retreats US, LLC. In conjunction with the SVP, Technology, the IT Infrastructure Lead will plan, coordinate, direct and design infrastructure-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the infrastructure department. The IT Infrastructure Lead will work closely with other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The IT Infrastructure Lead will also define and implement IT policies, procedures and best practices for a geographically diverse company with 16+ destinations across 11 states and 300+ Team Members.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lead the IT Help Desk team to deliver outstanding service to the wider business
  • Manage the deployment, monitoring, maintenance, upgrade and support of IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals, printers, etc.
  • Monitor and maintain secure and highly available corporate networks, data storage and communications
  • Deliver effective management of equipment standards, asset management, budgeting, procurement & vendors
  • Drive processes and standards to improve efficiency, compliance and security within the department and wider business
  • Keep current with the latest IT industry knowledge on general IT security, threat mitigation, risk analysis, compliance and general news/trends
  • Work with stakeholders to define business and systems requirements for new technology implementations
  • Manage financial aspects of the IT department, including purchasing, budgeting and budget review
  • Manage infrastructure staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  • Research and identify vendors/consultants to assist with major Infrastructure-related projects (migrations, implementations, etc.) as needed; manage vendor relationship and ensure terms of contract/project are met
  • Provide consistent, structured updates to the SVP, Technology and other applicable stakeholders related to performance against the department’s responsibilities and objectives
Division Virginia  
Location Charlottesville, VA - Central Office  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Position IT Manager  
Position Requirements



  • Bachelor’s degree in computer science, information systems, business administration or related field, or equivalent work experience
  • Minimum two years’ experience managing a Service Desk team to support users in a Microsoft Windows environment
  • Minimum of 5 years’ experience working with:
    • Corporate networks including firewall configuration, DHCP, DNS, VLANS, routing, etc.
    • Office desktop software and Windows operating system support
    • Management of antivirus software
    • Remote monitoring and management software (RMM)
    • Mobile device management systems (MDM)
    • Support ticketing software


  • Previous experience with the hospitality industry
  • Experience managing a geographically diverse business with multiple locations
  • Experience managing migrations, business acquisitions, implementation of new software, etc.
  • Familiarity with Office365 and SharePoint
  • Knowledge/experience with Azure cloud services
  • Experience managing remote staff/team members


Leading Others

Establishing Focus

The ability to develop and communicate goals in support of the business’ mission

Providing Motivational Support

The ability to enhance others’ commitment to their work; recognizes and rewards people for their achievements; finds creative ways to make people’s work rewarding

Fostering Teamwork

As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together

Empowering Others

The ability to convey confidence in Team Members’ ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing Team Members freedom to decide how they will accomplish their goals and resolve issues

Managing Change

The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and implementing organizational change

Developing Others

The ability to delegate responsibility and to work with others and coach them to develop their capabilities

Communication and Influence


  • Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed
  • Oral Communication: The ability to express oneself clearly in conversations and interactions with others
  • Written Communication: The ability to express oneself clearly in business writing
  • Persuasive Communication: The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences

Interpersonal Awareness

The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others

Influencing Others

The ability to gain others’ support for ideas, proposals, projects and solutions

Building Collaborative Relationships

The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support

Customer Orientation

The ability to demonstrate concern for satisfying one’s external and internal customers


Diagnostic Information Gathering

The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information


  • Analytical: The ability to tackle a problem by using a logical, systematic, sequential approach
  • Forward: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
  • Strategic: The ability to analyze the organization’s competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors
  • Conceptual: The ability to find effective solutions by taking a holistic, abstract, or theoretical perspective

Technical Expertise

The ability to demonstrate depth of knowledge and skill in a technical area

Achieving Results


Identifying what needs to be done and doing it before being asked or before the situation requires it

Fostering Innovation

The ability to develop, sponsor, or support the introduction of new and improved method, products, procedures, or technologies

Results Orientation

The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them


Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled


Self Confidence

Faith in one’s own ideas and capability to be successful; willingness to take an independent position in the face of opposition

Stress Management

The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation

Personal Credibility

Demonstrated concern that one be perceived as responsible, reliable, and trustworthy


Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things


This position manages all Team Members of the infrastructure department and is responsible for the performance management and hiring of the Team Members within that department.


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and printers.


The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasional lifting of equipment or packages up to 50 lbs.


This is a full-time position working 8 hours per day. Natural Retreats’ core business hours for our support offices are Monday through Friday, 8:00 a.m. to 6:00 p.m. Occasionally, project work or system upgrades may require the Team Member to work outside of this schedule.


Travel is minimal (<25%), although some out-of-the-area and overnight travel may be required to provide support to our onsite teams and deliver against the nationwide scope of the role.


Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Shift Days  
Travel Requirements Travel is minimal (<25%), although some out-of-the-area and overnight travel may be required to provide support to our onsite teams and deliver against the nationwide scope of the role.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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