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Central Reservations Sales Rep 

Category Hotel and Retail  

Responsible for promoting Grand Casinos, in accordance with its Mission and Objectives, and ensuring
optimum guest service and satisfaction.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively
execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
these essential functions.
Maintains strict confidentiality concerning all casino and guest information.
Answers telephones and book reservation requests such as: hotels, concert tickets, restaurants, and golf tee times in accordance to criteria.
Maintain a strong working knowledge of the player's club to effectively explain the club benefits to guests.
Handles routine Guest service complaints and exhibit discretion in identifying guest service situations that require supervisory attention.
Maintain a strong working knowledge of the current players club software, Rainmaker and LMS for
completing job duties to include but not limited to issuance of comp, redemption of promotional items, booking room by room type and return rate plans.
Inform prospective Hotel guests of room value options.
Up sells properties by informing guests of various other amenities and events (i.e. golf, restaurants, etc).
Verifies accuracy of guest room, golf, and concert tickets and / or restaurant confirmations with each guest.
Issues guest complimentary from applicable gaming application.
Maintains a working knowledge of room rates, types, locations, package plans, special features,
information on all outlets, hours of operations and various local attractions, in order to advise guest of same, whenever possible.
Assists Player Development with outbound calls efforts and contacts.
Assist with VIP event check-in.
Ability to follow operational practices in regards to the players club, marketing promotions, coupon redemption, complimentary and property as a whole.
Held accountable for maintaining confidentiality of guest information, accurate and thorough company records.
Must maintain good personal hygiene and dress in professional attire.
Other duties as assigned.

Position Requirements

 Maintain a consistent and regular attendance record.
Encourage mutual respect among associates by setting positive examples.
Maintain a professional reputation in the company and community.
High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment.
One (1) year experience in the hospitality industry or telemarketing, preferred.
Ability to type 50-80 words per minute or more.
Or successful completion of a related company approved development placement program.
 Must possess excellent communication, time management and organizational skills.
 Must be familiar with Microsoft Word applications and be able to operate printers, card embossers, adding machines, calculator, 10-key and currency counters.
 Previous money-handling experience preferred.
 Must be able to pass company pre-employment Drug and Alcohol test.
 Must be able to secure license from Gaming Regulatory Authority.
 Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
 Responsible for following all relevant DGR's.

Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Central Reservations Sales Rep  
Division Grand Casino Hinckley  
Close Date 9/27/2019  

This position is currently not accepting applications.

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