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Title

Cafe Journeyperson 

Category Food Services  
Description

ESSENTIAL DUTIES AND RESPONSIBILITES:

1. Customer Service

  1. Treat people fairly, consistently, and with respect.
  2. Ensure efficient, informative, and friendly service according to established customer service vision and standards.

2. Café Department Responsibilities

Department Operations

  1. Ensure customers are all greeted and assisted in timely manner.
  2. Expedite customer orders with kitchen.
  3. Ensure customers receive their orders in a timely manner and have what they need to enjoy their dining experience.
  4. Handle customer questions and complaints.
  5. Check out customer's purchases quickly and accurately, using correct prices, codes and departments.
  6. Provide samples and information of the products sold in the department.
  7. Follow sanitary guidelines with regards to food handling, serving, and storing.
  8. Maintain department displays, cases and work areas.
  9. Ensure all prepared foods display areas are properly fronted and faced.
  10. Ensure proper shelf tags and sale signs are on products and displays.
  11. Request signs from pricing as needed.
  12. Ensure department and seating areas are kept neat, clean, and stocked.
  13. Follow proper procedures in opening, closing, and maintaining all café areas including: juice bar, cold case, hot case, salad bar, sandwich bar, bakery case, and seating areas.
  14. Order product from vendors and commissary to ensure department if fully stocked, while keeping inventory to a minimum.
  15. Receive and stock orders. Check condition of product and invoice accuracy for all deliveries. Ensure correct product rotation.
  16. Assist in inventory control including: accurate recording of losses, markdowns, and transfers.
  17. Maintain a clean and organized backstock area remembering to rotate.
  18. Advise café manager of equipment repair/replacement needs.
  19. Backup café kitchen staff when needed.
  20. Attend department meetings as scheduled.
  21. Perform all duties included in department clerk job descriptions.

Personnel

  1. Delegate duties to café staff and ensure they are always busy.
  2. Positively encourage department staff to excel at their job.
  3. Replace vacant shifts when call ins, etc. occur. Notify manager of these occurrences.
  4. Assist in training department staff.
  5. Assist café staff in following department standard operating procedures.

3. All Staff Duties

  1. Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
  2. Keep store orderly and clean.
  3. Maintain a positive attitude.
  4. Perform all other duties as assigned by department manager or supervisory staff.
 
Position Requirements

KNOWLEDGE, SKILLS, ABILITIES:

  • Outstanding customer service skills
  • Experience in food service and/or restaurant environments
  • Ability to appropriately delegate work duties and motivate staff
  • Attention to detail and good organizational skills
  • Ability to handle multiple demands, work under time pressures, and meet deadlines
  • Willingness to be open, to learn, and take on new responsibilities
  • Demonstrate objectivity, neutrality and calmness under pressure
  • Regular, predictable attendance
  • Effective communication skills in English
  • Ability to read and comprehend instructions
  • Ability to follow through on systems, procedures and policies
  • Demonstrated ability to follow through on commitments
  • Ability to be flexible and to adapt to changing conditions quickly
  • Ability to work in a fast paced environment

 

ESSENTIAL PHYSICAL REQUIREMENTS:

  • Standing, walking, bending, reaching; use hands or fingers to handle or feel
  • Specific vision ability: close vision, distance vision, depth perception, and adjust focus
  • Regular use of sharp cutting instruments
  • Ability to taste and smell
  • Ability to lift up to 60 lbs.
 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Exempt/Non-Exempt Non-Exempt  
Req Number FOO-19-00006  
Open Date 1/18/2019  
Location Capitol Drive  
About the Organization Outpost Natural Foods exists so that our owners have a healthy, diverse, and sustainable community. We are a locally owned cooperative business that strives to provide the highest quality food and products to our customers. Outpost Natural Foods was founded in a store front in Milwaukee in 1970, to provide high quality organic and natural foods to the community. We have now grown to 4 retail stores, a Market Cafe, an organic and natural production kitchen/bakery, and other wholesale outlets.

We are seeking reliable and responsible employees who want to grow with our business. We offer a generous benefits package including: Health, Dental, Vision, STD, Life Insurance, Profit Sharing, Pension (Full-time), 401K, Vacation, Personal Days, Paid Holidays, Employee Discount, & More! We also offer ongoing training and development, internal promotional opportunities, a mentoring program, health and wellness initiatives, and volunteerism in the community.  

This position is currently not accepting applications.

To search for an open position, please go to http://OutpostCoop.appone.com



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