Why Nutranext
The Nutranext™ family of brands includes nutritional supplement industry leaders Rainbow Light®, Natural Vitality®, NeoCell®, Stop Aging Now®, Champion Performance®, True Health®, Blessed Herbs® and Sedona Labs®. With our headquarters in Sunrise, Florida, our Global Innovation Center in Santa Cruz, California, and locations in Arizona, Maryland, and Texas, Nutranext provides opportunities for career growth and personal development.
At Nutranext, we are committed to investing in our employees' physical, emotional, mental and spiritual wellbeing. The symbolism is in our name and products. We provide opportunities and incentives to encourage learning; we create high quality products to enhance and promote a healthy life style and ongoing wellness; we offer excellent employee benefits to ensure that our employees take pride in where they work; we offer a well-equipped gym and other facilities that encourage employees to move physically and stay fit; we design working environments that are safe, comfortable, and appealing to work in; and lastly, we are built on a culture that encourages healthy communities, sustainability and environmental longevity. Come join our brands and grow with us!
Our Team:
Reporting to the Director, Customer Care & Compliance, the Supervisor, Customer Care Communications, is responsible for direct supervision of the Customer Care Communications team; the Customer Care Communications team responds to customer order and product inquiries via email, LiveChat and phone calls; and processes mail orders and mail correspondence.
What you will be doing:
Essential Functions:
- Oversee daily operations of Customer Care Communications team.
- Support the team in responding to customer emails and LiveChat inquires
- Review and streamline processes to improve response to customer orders and inquires
- Manage the process for data entry, mail correspondence and other written requests.
- Work together with Compliance specialist to quality review team responses
- Develop and provide weekly and monthly reports as required
- Review team compliance and order issues and address effectively.
- Provide direct supervision to direct reports not limited to regular training, coaching, development, scheduling, time off management and recruiting.
- Produce monthly team scorecards and deliver to management and individual direct reports during regular 1:1 meetings.
- Ensure successful completion of a variety of customer service special projects.
- Work with QC response
What you bring to the team:
Required Education and Experience:
- High School Diploma or equivalent.
- Minimum 2 years of professional leadership experience.
- 6-8 years of customer service experience.
- Strong written and verbal communication skills
- Proficiency with a variety of computer applications including Excel.
- Advanced Microsoft Outlook skills.
Preferred Education and Experience:
- Prior nutraceutical industry experience.
- Experience in leading and motivating teams
- Bilingual in Spanish/English.
Contact Information:
For more information please visit our career page at www.nutranext.net
Nutranext formerly Nature's Products Inc. is an Equal Opportunity Employer
We are proud to share that we have been the recipient of the following awards for Wellness:
Contact Information:
For more information please visit our career page at www.nutranext.net
Nutranext formerly Nature's Products Inc. is an Equal Opportunity Employer
We are proud to share that we have been the recipient of the following awards for Wellness:
- Healthiest Employer of South Florida Nominee 2014 (Med Company)
- Healthiest Employer of South Florida Winner 2015 (Med Company)
- Healthiest Employer of South Florida Winner 2016 (Med Company)
- Healthiest Employer of Bay Area Winner 2016 (Small Company)
- Healthiest Employer of The Valley in Arizona (Small Company)
- American Heart Association Gold Fit Friendly Award 2015
- American Heart Association Platinum Fit Friendly 2016
- American Heart Association Innovative Work Place 2016
- Worksite Wellness Award 2015 for Miami Dade Consortium (Med Company)
- Worksite Wellness Award 2017 for Miami Dade Consortium (Med Company)
- Best Health & Wellness Program 2017 - Excellence in HR Awards (Miami Chamber of Commerce)
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