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Title

Customer Service Representative - State License Review 

Description

NBCC AND AFFILIATES:

The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and monitor a national certification system, and to identify those counselors who have voluntarily sought and obtained board certification. The organizational mission is to advance counseling as the premier certification body of the profession with a vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is comprised of three organizational affiliates: the National Board for Certified Counselors (NBCC), the Center for Credentialing and Education (CCE) and the NBCC Foundation (NBCC-F).

NBCC and Affiliates has operations and partnerships in 40 countries providing certification, training programs and public mental health services through institutes and residencies. Over 66,000 Board Certified Counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals. NBCC is focused specifically on credentialing, certification and quality assurance, while CCE focuses on providing education and training opportunities and leveraging credentials to best serve communities. Additionally, CCE provides organizational management services for associations, boards and other management clients. The NBCC Foundation engages in capacity building, seeking to expand access to mental health services in underserved and never-served communities and increase the accessibility of high quality professional development resources for counselors.

THE CENTER FOR CREDENTIALING & EDUCATION (CCE)

The Center for Credentialing & Education (CCE) is a not-for-profit organization that provides practitioners and organizations with assessments, business support services and credentialing. Created in 1995 as an affiliate of the National Board for Certified Counselors (NBCC), CCE credentials nearly 25,000 practitioners globally in a variety of fields.

Essential Functions

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Answers incoming telephone calls and responds to applicant/credential holder inquiries.
  2. Gathers information from applicant/credential holder to assist in determining whether an issue exists. Clarifies issues stated by applicant/credential holder, assists with determining the cause of any issues, and assists with expediting solutions where needed.
  3. Transfers calls to appropriate team members as necessary, providing all applicant/credential holder information and a brief summary of the issue.
  4. Closes calls by summarizing to applicant/credential holder all action taken and confirming any follow-up needed for resolution.
  5. Responds to incoming emails or transfers to appropriate team member as necessary within 48 hours.
  6. Identifies and documents quality of service issues and patterns and informs appropriate team member in order to ensure effective and long-term solutions.
  7. Organizes and files documentation as needed.
  8. Other duties as assigned.
 
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Open Date 1/16/2019  
Location National Board for Certified Counselors  
EOE Statement NBCC and Affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This position is currently not accepting applications.

To search for an open position, please go to http://NationalBoardForCertifiedCounselorsInc.appone.com



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