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Title

Customer Service Representative - State License Review 

Category Customer Service  
Description

NBCC AND AFFILIATES:

The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and monitor a national certification system, and to identify those counselors who have voluntarily sought and obtained board certification. The organizational mission is to advance counseling as the premier certification body of the profession with a vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is comprised of three organizational affiliates: the National Board for Certified Counselors (NBCC), the Center for Credentialing and Education (CCE) and the NBCC Foundation (NBCC-F).

NBCC and Affiliates has operations and partnerships in 40 countries providing certification, training programs and public mental health services through institutes and residencies. Over 66,000 Board Certified Counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals. NBCC is focused specifically on credentialing, certification and quality assurance, while CCE focuses on providing education and training opportunities and leveraging credentials to best serve communities. Additionally, CCE provides organizational management services for associations, boards and other management clients. The NBCC Foundation engages in capacity building, seeking to expand access to mental health services in underserved and never-served communities and increase the accessibility of high quality professional development resources for counselors.

THE CENTER FOR CREDENTIALING & EDUCATION (CCE)

The Center for Credentialing & Education (CCE) is a not-for-profit organization that provides practitioners and organizations with assessments, business support services and credentialing. Created in 1995 as an affiliate of the National Board for Certified Counselors (NBCC), CCE credentials nearly 25,000 practitioners globally in a variety of fields.

Essential Functions

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Answers incoming telephone calls and responds to applicant/credential holder inquiries.
  2. Gathers information from applicant/credential holder to assist in determining whether an issue exists. Clarifies issues stated by applicant/credential holder, assists with determining the cause of any issues, and assists with expediting solutions where needed.
  3. Transfers calls to appropriate team members as necessary, providing all applicant/credential holder information and a brief summary of the issue.
  4. Closes calls by summarizing to applicant/credential holder all action taken and confirming any follow-up needed for resolution.
  5. Responds to incoming emails or transfers to appropriate team member as necessary within 48 hours.
  6. Identifies and documents quality of service issues and patterns and informs appropriate team member in order to ensure effective and long-term solutions.
  7. Organizes and files documentation as needed.
  8. Other duties as assigned.
 
Position Requirements

What We Require

  • High school diploma or GED required.
  • Associate degree (AA) or equivalent from two-year college or technical school preferred.
  • 2 years of related experience and/or training preferred.
  • Or equivalent combination of education and experience.

Competencies

These are the competencies required to perform successfully in the position.

• Capable of using technology, computers, and relevant software programs to complete job functions efficiently.

• Consistently at work on time, plans in advance for absence, and contacts supervisor in a timely manner if delayed.

• Helpful, respectful, approachable, and team oriented.

• Builds strong working relationships and promotes a positive working environment.

Supervisory Responsibilities (if applicable)

N/A

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to sit, use hands, stoop, kneel, crouch, crawl, talk, and hear.
  • Frequently required to stand.
  • May be required to lift up to 30 pounds.
  • Occasionally required to walk, climb stairs, and reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Position Customer Service Representative - State License Review  
Close Date 1/30/2019  
Req Number CUS-19-00001  
Open Date 1/16/2019  
Location National Board for Certified Counselors  
About the Organization
 
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://NationalBoardForCertifiedCounselorsInc.appone.com



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