The Belknap White Group (BWG) is part of a fast-growing family of companies that has grown over 70% in the last five years both organically and through acquisition. BWG was named Armstrong's Distributor of the Year for both 2016 and 2017. We are ranked as one of the Top 5 flooring distributors in the U.S. by Floor Covering Weekly, a well-respected industry publication. The company was founded 30 years ago, and has worked diligently to accumulate the best hard surface portfolio of brands in the business. BWG services eight states -- New England's six states, plus New York and New Jersey.
BWG provides their customers with quality brands backed by strong warranties, extensive merchandising support, and strong marketing incentives and programs, combined with the use of social media support and innovative technology. The company is committed to giving its customers 'the best customer experience in floor covering distribution.'
BWG's core values are hard work, continuous improvement, and a customer-first attitude. The company considers its team members as its greatest asset, and has a culture where team members work hard, have fun, and deliver results.
JOB SUMMARY:
We are currently seeking a high energy, self-motivated and driven Inside Sales / Counter Person to help grow sales in an established location in Hartford, CT
Essesntial Job Functions:
- Achieve profit, inventory and customer satisfaction goals by waiting on customers at the counter
- Answer incoming customer calls
- Taking and entering customer orders accurately and efficiently in person, over the phone or electronically
- Communicate order status updates to the customer and manage open orders
- Collaborate with multiple departments as necessary to process orders
- Manage daily showroom functions
- Assist customers with product selections and design (tile & hardwood)
- Track Daily Showroom activities
- Work closely with our customer's clients and outside sales team
- Job quoting and tracking
- Other projects and duties as assigned
- Timely resolution of customer concerns
- Lead generation & follow-up
- Actively support product picking and loading of customer orders
- Other branch duties as may be required to include warehouse duties and forklift operation
Qualifications
- Knowledge of flooring products and installation skills (preferred)
- Excellent verbal telephone skills
- Sales counter experience preferred
- Strong computer skills, including AS400 experience, as well as Microsoft products
- Ability to multitask and work as a team
- Strong organizational skills
- Proven relationship building fundamentals
- Knowledge of flooring products preferred
- Forklift experience preferred, yet not necessary
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| We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |
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