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Response Management Coordinator-Agawam, MA 

About the Organization ATC provides integrated environmental consulting and engineering services from more than 100 locations nationwide. Our comprehensive expertise in air, land, and water combined with full design, project management, and implementation services allows us to handle any challenge from consulting to completion.

As a single source for a wide range of solutions, we help our clients simplify their projects and create new efficiencies. We partner with them the entire way to reduce complexity, innovate solutions, and get projects done safely and quickly.

ATC offers a great work environment and a competitive salary. We also offer excellent benefits for eligible employees working an average of thirty hours per week including: health, dental, and vision insurance, medical and dependent care flexible spending accounts, short/long term disability insurance, life insurance, 401(k) retirement plan with company match, tuition & certification reimbursement program, paid time off, paid holidays, and an employee referral bonus program.

ATC Eclipse has an entry-level opportunity for an Environmental Call Center Specialist (Response Management Coordinator (RMC)) at our 24/7 Response Center in Agawam, Massachusetts. We are looking for an individual to work 6:00 PM – 2:00 AM and/or Midnight - 8AM

Responsibilities include but are not limited to:

  • Working overnights: Shifts are 6 P.M. – 2 A.M., and/or Midnight – 8 A.M.
  • Processing underground storage tank alarm events
  • Documenting and coordinating responses to petroleum spill incidents
  • Identify, investigate, understand, and relay correspondences to in a timely and professional manner
  • Execute alarm and spill response protocols and communications quickly and accurately
  • Provide professional customer service and support (both verbal and written communication) to clients and ATC personnel
  • Call Center and Alarm Management
  • Input and maintain data into our custom software system
  • Provide assistance to customers taking our online training programs
  • Perform administrative and project support tasks
  • Participate in the occasional department meeting which may occur outside your normal shift hours
  • Build and maintain strong working relationships with clients and ATC personnel
  • Initial and ongoing training will be provided
  • Become familiar with underground storage tank remote monitoring software, equipment, situations, and resources
  • Abide by ATC’s health and safety policies and procedures
Position Requirements

Minimum Requirements:

  • High school diploma or equivalent
  • 1-2 years of customer service experience in an office environment
  • Strong verbal and written communication skills
  • Excellent customer service and time management skills
  • Comfortable working independently and in a team environment
  • Able to switch tasks frequently and perform each accurately
  • Proficiency with Microsoft Office Word, Excel, database applications, and Outlook

Technical Requirements:

  • Some college
  • Knowledge of underground storage tank or ATG systems
  • Knowledge of petroleum regulations
Full-Time/Part-Time Full-Time  
Position Response Management Coordinator-Agawam, MA  
Req Number RIS-19-00001  
Open Date 1/9/2019  
Location Massachusetts - Agawam  
EOE Statement ATC is an equal opportunity employer. All qualified applicants are considered without regard to race, color, sex, religion, national origin, age, disability status, protected veteran status, or any basis protected by law. You can view the Equal Employment Opportunity poster provided by OFCCP by visiting their website.


This position is currently accepting applications.

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