Dassault Falcon Jet one of the most sought after brands in business aviation, has an exciting career opportunity in Seoul, Korea for a Field Technical Representative! This is an excellent opportunity designed to provide immediate technical assistance through multiple communication channels for Falcon Aircraft to ensure outstanding customer satisfaction.
About the Job
Support will be provided to one principle operator. On-site aircraft incident/accident investigation will also be a requirement. Field Technical Representatives are required to travel and visit customers/Authorized Service Centers. This is for scheduled/unscheduled emergency situations. An office environment is normally expected, however, working conditions will include:
- Aircraft hangar environment
- Airport/Hangar ramp area in all weather conditions
- Possible exposure to bio-hazard conditions during aircraft crash site investigations
- Maintain liaison with the customers within the assigned geographical territory. The goal is to assist in the customer's operation and maintenance of their aircraft as safely and economically as possible in accordance with standard industry practices, manufacturer's recommendations and government regulations.
- Assist the customers to troubleshoot, analyze and recommend correction action for aircraft discrepancies, when requested by the operator.
- Provide informal on-the-job training to the customers and Authorized Service Centers for special programs/service bulletins, modifications or whenever there is a need to ensure the proper operation/maintenance of the aircraft.
- Visit and phone all the customers in the assigned geographical territory. Frequency of visits is determined by the Director, Technical Support. Visits to customer facility shall be primarily, but not only to, technicians and chief of maintenance. Topics discussed during this visit shall include, but are not limited to, technical/ reliability concerns, service bulletin/mod status review, future scheduled maintenance and parts/service bulletin requirements.
- Be familiar with, and when necessary, utilize the Front Line Empowerment Policy (FEP).
- Customer Contact Reports (CCR) will be written to document/report malfunction/maintenance difficulties/corrective action, maintenance operations which are thought to be hazardous in nature, service bulletin status and other items of significant note on a technical level.
- Suggest product/process improvements that will enhance aircraft operation, reliability/maintainability and safety.
- Encourage the customer/ASC's to complete warranty/service reports.
- In the event of an aircraft incident/accident, assist the operators and proper authorities with technical expertise to investigate the occurrence and recover the aircraft. Provide a written report for internal use detailing the event in a factual manner.
- Assist the operator in accepting the aircraft from the completion/mod center when required. Spend several days/weeks prior to deliver with the aircraft and acting as a liaison for the customer. The following is an outline of what is expected to be discussed prior to entry to into service:
- Use of all aircraft manuals
- Spare parts/tooling provisioning
- How to obtain parts/field support
- Warranty/service report procedures
- Customer Support/Falcon Update/Falcon Service Advisories (FSA)
- Service Bulleting/Advisories and Seminars
- Walk around pre-flight inspections and routine servicing to familiarize the customer with their aircraft.
- Monthly hours and landings report
- Aircraft inventory list
- Attend initial/refresher maintenance training at the Dassault Falcon Jet approved training organization for airframe, engine and APU. Travel may be required for this training.
- All reports (CCR's, activities, market/technical surveys, expense reports, incident reports) shall be carefully prepared, and submitted in a timely manner.
- Each remote Technical Support office shall be maintained in a professional manner. Cleaning, organizing, obtaining supplies, updating/revising the technical library, filing, shall be done in both quality and timely manner. Company owned property should be secured and maintained in proper working order.
- Be available to provide technical assistance after hours and weekends.
- Be familiar with the "Welcome to the Family" presentation. This presentation will be given to all new Falcon Operators.
- Adhere to the "No Pass On" Policy of Technical Support.
- Be familiar with the use of the company supplied digital camera report any discrepancies in Dassault Aviation/Dassault Falcon Jet supplied manuals, and submit recommendations how they may be changed/improved.
- Track current locations and addresses of aircraft and operators for Dassault Falcon Jet customer master files.
- Participate in Falcon aircraft presentation flights to prospective customers/operators with the Regional Sales Manager.
- Assist the marketing department with static displays/demo flights at the various business aviation trade shows (aircraft set-up/coordinate repair activities).
- When requested, provide written reports/audits of the Authorized Service Centers. If any deficiencies are observed during visits to an Authorized Service Center, provide a written report to the Director, Customer Support Administration. Follow-up visits may be requested to ensure proper corrective actions have been completed.
- Encourage operator use of the company owned Service Centers and Authorized Service Centers for parts and repair services.
- Attend and participate in the local aircraft maintenance organization (WAMA, PAMA, AOPA).
- When attending maintenance training schools, provide a written report evaluating quality of the course. This evaluation will include accuracy/completeness of information presented, instructor presentations skills, quality of training aids/course materials/learning environment.
- Aid the customer in forecasting his spare parts/service bulletins and ground support requirements.
- Attend and participate in the Technical Support department meetings and regional seminars.