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Medical Assistant Coordinator 

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

Are You Our Next Medical Assistant Coordinator?

We are seeking a DYNAMIC, HANDS-ON, ORGANIZED, PEOPLE PERSON to coordinate our amazing team of Medical Assistants and support clinic operations. You'll use your experience and skill in medical assistance, your thirst for continuous learning, to train and develop your staff. You'll model a strong patient-focus and excellent communication to set the standard for your employees. A big part of your work will be coaching, training and developing the Mas while keeping an eye to efficiencies in the clinic. It's a busy job that offers a great deal of variety.

Northern Nevada HOPES is a community health and wellness center serving the Northern Nevada area. We are a non-profit community health center located in a historic and quaint area of downtown Reno, Nevada. Our expert care teams provide integrated medical and wellness services to individuals and families in our community. We welcome everyone, and meet them wherever they are, providing a safe and accepting place to access comprehensive, patient-centered healthcare services. Comprehensive, integrated care is the cornerstone of the patient-centered medical home; Northern Nevada HOPES has a robust offering of services and collaborates with other service providers in the community to ensure our patients have a comprehensive, well-rounded program to meet their individual health and wellness needs. The medical home model holds promise as a way to improve health care in America by transforming how primary care is organized and delivered. At HOPES we understand there are many determinants of health and that a range of personal, social, economic, and environmental factors influence health.

Important things to know about us:

  • We are a certified Patient-Centered Medical Home, recognized by the National Commission on Quality Assurance
  • We are a Federally Qualified Health Center (FQHC). The mission of all FQHCs is to provide excellent health care services to otherwise under-served populations. We accept most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.
  • We are a National Health Service Corp site, and our providers are eligible to apply toward a federal loan forgiveness program

We have an impressive team of clinicians and providers and our current clinical and supportive services include:

  • Primary medical care for adults, adolescents and children
  • Behavioral health counseling
  • Psychiatric care
  • HIV specialty care
  • Medication Assisted Treatment specialty care
  • Hepatitis C specialty care
  • Transgender specialty care for adults
  • Nutrition services
  • Comprehensive social support services
  • Harm reduction outreach and prevention
  • Laboratory, x-ray and pharmacy services on site.

Named one of the Best Places to Work in Northern Nevada 2018, we offer the same attention to ensuring our employees have work/life balance and the opportunity to grow and develop their careers. We offer a second-to-none benefits package (where employee health, vision, dental and basic life insurance is free of charge), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to changes lives.

Our Medical Assistant Coordinator is a crucial member of the clinical team and is responsible for the direct management of the daily workload of the Medical Assistants (MA). The coordinator functions as a vital liaison to link the sharing of information between management and providers within the clinic environment and integrating the practices of the front and back office staff. HOPES has a progressive and integrated team model approach to patient care and this role actively participates in organizational wide Patient Centered Medical Home (PCMH) activities. This includes a commitment to enhance and advocate that our patient care experience is centered in quality improvement initiatives and ensuring staff are acquainted with these processes in their delivery of patient care.

If you are passionate about creating change, tell us about what drives you. Send your resume to the hiring team at Northern Nevada HOPES and help us understand why you are the best candidate for this position. We aren't looking for a standard cover letter and CV because we're not looking for the standard candidate. We're looking for someone who has the passion and ability to create life changing moments! Tell us about your accomplishments, feature all your awards, and share with us your proven ability to exert positive influence and change lives. We'd welcome the opportunity to hear about how you used creative problem-solving to help others or how you have worked through barriers to help others. Tell us your philosophy, what inspires you and how you will demonstrate all your wonderful abilities at Northern Nevada HOPES.

Position Requirements

We're looking for:

  • Completion of an accredited Medical Assistance educational program by an accredited program.
  • RMA/CMA/CMAS strongly preferred.
  • 4 or more years of progressively responsible experience
  • 2 years experience demonstrating leadership and proficiency in the daily MA workload
  • Bilingual
  • Proficient in Medical Terminology (Electronic Health Records (EHR)
  • Prior supervision preferred
  • Specialized training as a Laboratory Assistant, BLS, CPR, EKG operations preferred
About the Organization Northern Nevada HOPES is a nonprofit community health center in downtown Reno, NV that offers integrated medical care and wellness services. We welcome patients, wherever they are in life, and provide them with compassionate, high-quality healthcare.

Our growing list of services includes adult and pediatric primary care, chronic disease management, wellness and nutrition, behavioral health counseling, substance use counseling, case management, a pharmacy, and more. Our team-based approach to care gives patients access to a range of comprehensive services in one convenient location.

For medically underserved populations, our one-stop-shop healthcare model reduces barriers to care and increases the likelihood of maintaining long-term health. HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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