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Title

Retail/Optical Operations Manager 

Position Optical Manager  
Description

Associated Eye Care is a multi-specialty group practice providing surgical services and vision care for all ages. We have five locations spanning the eastern Twin Cities of Minnesota and western Wisconsin. Associated Eye Care is dedicated to preserving a lifetime of vision for our patients through our uncompromising commitment to quality care and personal service.

Position Summary

Associated Eye Care is currently seeking an Optical Manager. The Optical Manager (OM) is responsible for the day to day management of Optical while executing planning in order to maximize sales and profitability of the department. The OM works with the Retail Operations Director to establish goals, objectives and standards for Optical. The OM coordinates and administers the delivery of retail optical services at Associated Eye Care.

Candidates must be able to work full-time. Flexible hours including nights and weekends are required, as well as the ability to travel to the practice’s five locations located in the East Metro and Western Wisconsin.

Essential Functions

Product & Inventory Management

  • Product selection, distribution, pricing and strategy
  • Oversees monthly inventory counts and is directly accountable for shrinkage percentage
  • Directs the routine assessment of vendors, products and services

Sales

  • Identifies areas for growth and develop action plans for consideration
  • Develop, implement, monitor and measure success of optical promotions
  • Ensures stores are merchandised and presented in accordance with company standards
  • Fills in for optical staff as needed

Service

  • Develops, implements and monitors protocols for effective customer service initiatives delivered by the optical staff
  • Analyzes and handle patient complaints for quality and customer service issues

Compliance

  • Ensures accurate completion of sales transactions including quarterly internal audits
  • Manages optical services operations through budget audits monitoring activity levels, revenue generation,
  • Assures compliance with regulatory and accrediting organizations
  • Remains up to date on all appropriate compliance issues including HIPAA and OSHA
  • Works effectively with the Director of Information on the implementation and maintenance of information systems including the OPTIK software program and the Electronic Practice Management System (EPM)

Administrative

  • Reviews and directs the delivery of key metric data on a monthly and quarterly basis
  • Ensures that the quarterly expense audits are completed promptly and accurately
  • Works with the business office relative to commercial insurances and payments
  • Reconciles statements, invoices, and monthly billing processes
  • Provides consistent flow of information to all opticians
  • Develops and maintain a good working relationship with doctors and serve as liaison between doctors and optical store personnel

Team/Employee Management Essential Functions

  • With the Director, has the authority to hire and terminate employment of staff
  • Leads and guides training team to make sure that each employee is given training, follow-up, and resources that need to be successful in their role, both as a new hire and ongoing
  • Creates staff schedules taking into account business trends, peak hour traffic and customer needs
  • Manages weekly timecards and PTO requests
  • Develops creative ideas and innovative approaches to improve work schedules, work processes or productivity
  • Works with team members to develop clear action plans for immediate and future development ensuring accountability measures are in place
  • Ensures that staff are trained and certified and are consistently updating their skills and abilities through continuing education
  • Works with team members to develop clear action plans for immediate and future development ensuring accountability measures are in place
  • Ensures team members deliver outstanding patient care, by modeling and coaching the appropriate professional behavior
  • Has the authority of enforce corporate policies and procedures
  • Collaborates with the department Director when employee performance is not meeting expectations to develop a performance improvement plan for said employee with specific measureable goals with due dates
  • Seeks out ways to make the other members of the practice outside the Optical team shine; recognizes excellent work of other departments and collaborates with other departments
  • Monitors competitors, industry trends and technological advances to identify opportunities future improvements and its impact

Other Essential Functions

  • Must be willing and able to work a variety of hours and work in the various locations as needed. The locations include: Hudson, Hugo, New Richmond, Stillwater, Woodbury and any partner facility.
  • Participates in department and company meetings, as requested
  • Performs other duties as assigned

Associated Eye Care offers a very competitive salary and benefits package including: Health insurance, Dental Insurance, Life insurance, Long Term disability, Flex and a 401(k) plan.

Associated Eye Care is an Equal Opportunity/Affirmative Action Employer

 
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Position Requirements

Education & Licensing

  • High School Diploma, or equivalent, required
  • Bachelor’s Degree required

Experience

  • Five to ten years of optical experience required
  • Five to ten years of management experience preferred
  • Experience working in an optometry or ophthalmology practice preferred
  • Background and experience in the healthcare industry preferred
 
Locations  
EOE Statement We are an equal employment opportunity - Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://AssociatedEyeCare.appone.com



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