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Title

Help Desk Analyst 

Description

Performs an array of IT related duties including providing software and hardware support, troubleshooting, and maintenance activities in a networked PC environment.

  • Provides software support and technical assistance to Audigy Group & subsidiary customers.
  • Responds to user requests for service and determines nature and extent of support needed
  • Provides direct support or facilitates solutions with appropriate staff member.
  • Installs, configures, maintains, and troubleshoots a wide range of software and hardware.
  • Performs hardware/software upgrades to existing computer equipment as needed.
  • Installs networked application software, granting access to users, creating user groups, managing shared resources, and configuring appropriate security levels.
  • Responds to problems via web site, email, in person and over the phone.
  • Develops job aids for reoccurring tasks performed in software applications that would be beneficial to end users.
  • Sets up batch files or procedures to facilitate automated software installation.
  • Investigates error messages and determines resolutions.
  • Calls software vendors or accesses on-line technical support to obtain software updates and hardware replacement parts.
  • Trains users as needed in basic and advanced use of software programs and hardware
  • Investigates appropriate areas of potential problems and determines resolutions proactively
  • Advises Director in setting and updating standards for computer software and hardware
  • Maintains up-to-date expertise in the operation and application of company standard computer software and hardware.
  • Performs other related duties as required to accomplish the objective of the position.
 
Position Requirements
  • A BA/BS degree in computer science or related discipline is preferred plus three years relevant experience; or the combination of education and experience that enables performance of all aspects of the position.
  • Requires sufficient analytical skills to assess problems or unusual situations and develop solutions. Must have strong interpersonal communication and training skills and be able to communicate technical information to non-technical users. Capability to work well under pressure while maintaining professional appearance demeanor.
  • Requires special technical knowledge of the techniques and procedures of software and network support for multiple users. Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment. Requires hands on experience with office equipment, including PCs, servers, firewalls, fax machines, copiers, and telephones. Knowledge of how to assemble and disassemble PC and server components, including cabling.
  • Windows 10, Office 2016, phone systems, printers, Microsoft Server 2016, web apps
  • Ability to lift 50 lb boxes.

 
Position Help Desk Analyst  
Division Audigy Group, LLC  

This position is currently not accepting applications.

To search for an open position, please go to http://AudigyGroup.appone.com




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