Share Email Opening Title Business Analyst/Documentation Writer  Description POSITION SUMMARY: BASIC FUNCTION Work cross-functionally and cross-organizationally to perform process analysis, capture end-to-end process flows, identify areas of opportunity and ensure accuracy of processes documented. Assist departmental and cross-departmental teams by writing policies, processes and/or procedures based on existing documentation and/or interviews with subject matter experts. Create and maintain standards for process documentation. Create structure for and monitor use of the electronic document management system. Train department personnel on proper company documentation methodology, including following the approved policy to correctly publish, revise, and archive process documentation. Regular, predictable attendance is essential for satisfactory performance. ESSENTIAL DUTIES & RESPONSIBILITIES Work with subject matter experts and stakeholders to document business processes. Conduct business analysis to measure the effectiveness of current processes and potential future processes. Design solutions that solve operational problems or improve current processes. Consult/collaborate with internal stakeholders and subject matter experts to assess documentation needs, make documentation recommendations, and generate accurate, well-composed and consistently formatted web-based and hard copy documents. Maintain a high level of quality, clarity and consistency for all documents. Ensure documentation follows corporate standards. Work with IT and business users to implement and maintain electronic document management solutions, which include security features described in the documentation policy. Create and maintain a document control system for all published documents within the company's electronic document management system. Establish and maintain a documentation review/revision process. Assist users with publishing documentation within the electronic document management system. Work independently to prioritize, communicate, and complete assigned tasks and projects. Perform other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES Strong interpersonal skills. Excellent written and verbal communication, and problem solving skills. Strong attention to detail. Strong follow up, organization and prioritization skills. Ability to learn new concepts quickly and manage multiple projects at once. Self-starter/tenacious to drive task completion. Ability to work with subject matter experts at different physical locations (virtual meetings). Able to be highly confidential. Proficient with computers to include the utilization of Microsoft programs such as Word, Excel, Power Point, Outlook, and Visio, plus snipping and editing tools. Familiar with electronic document management systems. Ability to work independently and as a contributing member of a work team. Manage stress and/or fast-pace work environment effectively. Experience in the data center or IT industry is a plus. EDUCATION & EXPERIENCE Bachelor's Degree Minimum 3-5 years' experience working in a business or technical writing position. PHYSICAL REQUIREMENTS Primarily sitting with some walking, standing, and bending. Able to hear and speak into a telephone. Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments. Able to lift and carry up to 20 lbs. WORK CONDITIONS Standard office environment with extensive daily usage of workstation or computer. SPECIAL REQUIREMENTS Some US travel (less than 10%) may be required. Must possess a current, valid state-issued driver's license.   Position Requirements   Shift Days   Exempt/Non-Exempt   Position Business Analyst/Documentation Writer   Number of Openings 1   Exempt/Non-Exempt Exempt   Hiring Manager(s)   Location NTT Global Data Centers Americas, Inc., Sacramento   About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers. NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation. All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.   EOE Statement NTT Global Data Centers Americas, Inc. is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.   This position is currently not accepting applications. To search for an open position, please go to http://RagingWire.appone.com

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