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Title

Customer Service Representative - Administration 

Category Customer Service  
Description

Summary

Provides effective customer service support for the Administration team by completing call processing in its entirety.

Essential Functions

The following duties and responsibilities are a summary of the essential functions of the job. Other duties might be performed, both major and minor, which are not mentioned below. Specific activities could change periodically.

  1. Answers telephone calls and responds to applicant/credential holder inquiries.
  2. Gathers information from applicant/credential holder to assist in determining whether an issue exists. Clarifies issues stated by applicant/credential holder, assists with determining the cause of any issue, and assists with expediting solutions where needed.
  3. Transfers calls to appropriate team members as necessary, providing all applicant/credential holder information and a brief summary of the issue.
  4. Closes calls by summarizing to applicant/credential holder all actions taken and confirming any follow-up needed for resolution.
  5. Responds to emails or transfers to appropriate team member as necessary.
  6. Identifies and documents quality of service issues and patterns and informs appropriate team member in order to ensure effective and long-term solutions.
  7. Organizes and files documentation as needed.
  8. Organizes files for remote storage and keeps records of items shipped.
  9. Records incoming faxes and distributes appropriately.
  10. Other duties as assigned.
 
Position Requirements

What We Require

  • High school diploma or GED required
  • Associate degree or equivalent from two-year college or technical school preferred
  • 2 years of related experience and/or training preferred
  • Or equivalent combination of education and experience.

Competencies

These are the competencies required to perform successfully in the position:

  • Customer/Client Focus
  • Problem Solving/Analysis
  • Time Management
  • Communication Proficiency
  • Teamwork Orientation
  • Technical Capacity

Supervisory Responsibilities (if applicable)

N/A

Physical Demands

  • Regularly required to sit, use hands, reach with hands and arms, and talk or hear
  • Regularly required to climb stairs
  • Frequently required to stand and walk
  • Occasionally required to stoop, kneel, crouch, or crawl
  • Occasionally required to lift and/or move up to 15 pounds

Work Environment

  • The noise level in the work environment is usually moderate
  • Independent office environment with considerable interaction with coworkers
 
Full-Time/Part-Time Full-Time  
Shift Days  
Position Customer Service Representative - Administration  
Close Date 1/31/2019  
Req Number CUS-18-00005  
Open Date 12/16/2018  
Location National Board for Certified Counselors  
About the Organization  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://NationalBoardForCertifiedCounselorsInc.appone.com



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