Share Email Opening Title Customer Service Representative - Administration  Description Summary Provides effective customer service support for the Administration team by completing call processing in its entirety. Essential Functions The following duties and responsibilities are a summary of the essential functions of the job. Other duties might be performed, both major and minor, which are not mentioned below. Specific activities could change periodically. Answers telephone calls and responds to applicant/credential holder inquiries. Gathers information from applicant/credential holder to assist in determining whether an issue exists. Clarifies issues stated by applicant/credential holder, assists with determining the cause of any issue, and assists with expediting solutions where needed. Transfers calls to appropriate team members as necessary, providing all applicant/credential holder information and a brief summary of the issue. Closes calls by summarizing to applicant/credential holder all actions taken and confirming any follow-up needed for resolution. Responds to emails or transfers to appropriate team member as necessary. Identifies and documents quality of service issues and patterns and informs appropriate team member in order to ensure effective and long-term solutions. Organizes and files documentation as needed. Organizes files for remote storage and keeps records of items shipped. Records incoming faxes and distributes appropriately. Other duties as assigned.   Full-Time/Part-Time Full-Time   Shift Days   Exempt/Non-Exempt Non-Exempt   Open Date 9/24/2019   Location National Board for Certified Counselors   EOE Statement NBCC and Affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This position is currently not accepting applications. To search for an open position, please go to http://NationalBoardForCertifiedCounselorsInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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