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Constituent Management Coordinator 

Category Business Support  


The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and monitor a national certification system, and to identify those counselors who have voluntarily sought and obtained board certification. The organizational mission is to advance counseling as the premier certification body of the profession with a vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is comprised of three organizational affiliates: the National Board for Certified Counselors (NBCC), the Center for Credentialing and Education (CCE) and the NBCC Foundation (NBCC-F).

NBCC and Affiliates has operations and partnerships in 40 countries providing certification, training programs and public mental health services through institutes and residencies. Over 66,000 Board Certified Counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals. NBCC is focused specifically on credentialing, certification and quality assurance, while CCE focuses on providing education and training opportunities and leveraging credentials to best serve communities. Additionally, CCE provides organizational management services for associations, boards and other management clients. The NBCC Foundation engages in capacity building, seeking to expand access to mental health services in underserved and never-served communities and increase the accessibility of high quality professional development resources for counselors.


Implements and maintains donor/volunteer management system, supports Communications Manager in fundraising and communications efforts, and assists Executive Director in increasing donations and grant acquisition.

Essential Duties

The following duties and responsibilities are a summary of the essential functions of the job. Other duties might be performed, both major and minor, which are not mentioned below. Specific activities could change periodically.

  • Ensures accurate data collection and data integrity through regular data entry, checks, and reviews of donor records and fields.
  • Works directly with the Executive Director and Communications Manager to capture, maintain, and extract detailed reports and data in a timely manner regarding donors, volunteers, and other constituents within Exceed.
  • Serves as a primary member of the Foundation development team.
  • Works directly with the Communications Manager to plan and implement fundraising campaigns, including direct communication with donors, volunteers, and other constituents as needed.
  • Assists Communications Manager with research, data collection, and other tasks as needed to support communication and development projects.
  • Coordinates gift entry paperwork.
  • Coordinates the gift acknowledgement process on a timely basis with the highest level of accuracy.
  • Identifies, removes, resolves, and integrates conflicting or duplicate records within Exceed and between Exceed and NetForum.
  • Maintains and corrects all demographic and personal data.
  • Maintains procedure manual.
  • Works directly with the Executive Director to develop and implement donor moves management and recruitment efforts.
  • Coordinates month-end reconciliation with the Accounting Department.
  • Assists Executive Director with the research and development of grants.
  • Other duties as assigned.

Position Requirements

What We Require

  • Bachelor’s degree
  • 3 years in nonprofit environment; 1 year in fund development
  • Or equivalent combination of education and experience


These are the competencies required to perform successfully in the position:

  • Initiative
  • Computer Skills
  • Attention to Detail
  • Problem Solving
  • Communication Skills

Supervisory Responsibilities (if applicable)


Physical Demands

  • Regularly required to sit, stand, climb stairs, use keyboard, and talk on phone
  • Occasional travel required

Work Environment

  • Be able to thrive in a collaborative team environment
  • Professional dress and physical presentation required
  • Noise level usually low
Full-Time/Part-Time Full-Time  
Shift First  
Position Constituent Management Coordinator  
Close Date 1/31/2019  
Req Number BUS-18-00005  
Open Date 12/16/2018  
Location National Board for Certified Counselors  
About the Organization
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently not accepting applications.

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