CLASS SUMMARY: Assists Outreach Workers and Supervisor in the provision of services to clients who are homeless with substance use and/or mental health related disorders. DISTINGUISHING ELEMENTS OF THE CLASS: I. IMPACT: Work involves providing residential and other related services to clients. The general health and welfare of the participating homeless substance abusing population is directly dependent on the work of this position. II. LATITUDE: Work is performed in conformance to agency policy and procedures. The Homeless Services Supervisor provides regular guidance and review of the incumbent's work. III. RESPONSIBILITY FOR THE WORK OF OTHERS: None. IV. INTERPERSONAL CONTACTS: Work requires continuous and involved interface with a number and variety of others, internal and external, to the agency. These include: clients, client families and care givers, shelters, agency staff, local social services and health agencies, state and federal service agencies, community support groups and organizations. V. DIFFICULTY: Work requires follow-through, attention to detail and accuracy. Work requires attention to detail in coordination with other people and organizations is concerned. Incumbent may work with potentially explosive personalities and situations. VI. COMMUNICATIONS: Work involves oral communication with Homeless Services team, engaging and developing relationships with the target population. Written documentation as required. VII. EQUIPMENT/FACILITIES RESPONSIBILITY: Incumbent will use personal and/or agency vehicle automobile to contact agencies and community resources. Able to use computer, photocopier, files, telephone and other office equipment. VIII. WORKING CONDITIONS: Work is performed in a residential apartment setting and will occasionally involve visitation to client homes of varying sanitary and health (emotional and physical) conditions. IX. KNOWLEDGE, SKILLS AND ABILITIES (KSA’s): Ability to use an automobile. DMV driving record must be of sufficient quality to be accepted by agency automobile insurance underwriter. Good skill in the use of a computer and other office machines. Good knowledge of community and agency resources and programs and of regional and state resources for the homeless substance abusing individuals with mental health issues. Good knowledge of human development and behavior. Ability to establish and maintain rapport with client group and their families. Ability to establish and maintain effective working relationships with other employees and representatives of various public and private agencies. Ability to communicate effectively both orally and in writing. Ability to view and address the total spectrum of service needs X. REQUIRED LICENSURE: Valid Virginia state Driver's License. XI. PRINCIPAL DUTIES AND RESPONSIBILITIES (ILLUSTRATIVE ONLY): Provides transportation for clients to their appointments. Maintain up-to-date listing of clients referral services and providers Maintain accurate documentation in client record. Perform quality assurance activities Assists clients with activities of daily living Assists clients with linking and getting involved in recreational activities. Maintains records on admissions and discharges and other information for reports. Assists Outreach Workers, Case Managers and Supervisor as needed. Provide supportive counseling and encouragement to clients. Does related work as required XII. DRIVING REQUIREMENTS: Valid Driver’s License. Transports clients as necessary. |
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