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Retail Sales Associate FT/PT 

Category Hotel and Retail  


Responsible for greeting and assisting guests in a courteous manner and promoting and upselling Gift Shop merchandise, thereby ensuring that consistent revenue is generated in retail shops.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


  • Welcomes guests to the retail shops in a friendly, courteous manner.

  • Consistently upsells and recommends product to guests.

  • Becomes familiar with all gift shop items and inventory, and provides assistance and information to both internal and external guests.

  • Operates the POS System to accept payment for retail sales, in the form of cash, credit and complimentary, making correct change as required.

  • Balancing cash drawer at shift end and ensuring proper paperwork is completed for Accounting.

  • Communicates accurate records of merchandise sold and stock on hand.

  • Maintains working knowledge of Grand Casino, facilities and special and upcoming events on property, in order to advise guests of same, whenever possible.

  • Ensure flow of communication to following shift of important or relevant information.

  • Create and set up displays of merchandise to keep shop updated with new or featured products.

  • Works to achieve and maintain a maximum level of guest service and guest satisfaction.

  • Attend mandatory department meetings to facilitate flow of information throughout Gift Shops.

  • Inspects merchandise, to ensure it is correctly priced and displayed to its best advantage.

  • Responsible for maintaining a consistent and regular attendance record.

  • Exercises teamwork throughout shift.

  • Other duties as assigned.

The company requires every associate to:

  • Maintain a consistent and regular attendance record.

  • Encourage mutual respect among associates by setting positive examples.

  • Maintain a professional reputation in the company and community.


  • High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment.


  • Must be able to pass company pre-employment Drug and Alcohol test.

  • Must be able to secure license from Gaming Regulatory Authority.

  • Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

  • Responsible for following all relevant DGR's.


  • Must possess excellent verbal and written communication skills.

  • Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of associates, executives and/or community leaders.


  • Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.


  • Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.


While performing the duties of this job, the associate is regularly required to:

  • Talk and hear;

  • See and adjust focus to include close, distance, depth, and peripheral vision;

  • Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;

  • Handle objects, tools, and controls; reach with arms and hands.

  • Lift and/or move objects weighing up to fifty (50) pounds.

Position Requirements  
Full-Time/Part-Time Full-Time and/or Part-Time  
Shift Various Shifts  
Position Retail Sales Associate  
Division Grand Casino Hinckley  
Close Date 2/28/2019  

This position is currently not accepting applications.

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