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Title

Operations Manager - TSR Research 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. With 5.8 million tax loans and over 12 million flood loans under service, LERETA is an industry leader committed to service excellence and providing cost-effective solutions to customers.  
Open Date 12/14/2018  
Position Operations Manager - TSR Research  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Category Tax&Flood  
Location Dallas  
Req Number TAX-18-00537  
Description

The Manager of TSR Research is to establish and oversee the daily activities of the tax status research team. This individual will determine the most cost effective, timely and highest quality approach to the collection of property tax information. The Research Manager must maintain a thorough understanding of State tax laws, have experience in a variety of collector research methods and be able to manage complex tax situations to achieve the highest level of service excellence.

In addition, Candidates will ensure successful operation of the business function in accordance with the company's principles, strategies and financial goals. Foster a quality environment, by recruiting, selecting, orienting, training employees in the fundamentals of the job and industry. Establish strategic goals by gathering pertinent business, financial, client and operations information; identifying trends and options and choosing a course of action; defining objectives, and evaluating outcomes. Accomplish staff results by communicating job expectations to, and monitoring performance of employees and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures and productivity and quality standards.

Operations

  • Measures the effectiveness of business processes, improvement initiatives and present findings and recommendations to senior management.
  • Works closely with Sales and Customer Service Teams to align business functions with service/product specifications.
  • Manages and ensures compliance measurements are followed within departments.
  • Supervises Managers, Supervisor and Vendors to ensure the department provides accurate and timely assignment and completion of tasks.
  • Effectively plans, organizes and tracks the performance of the department's operations to promote a unity of purpose and provide for successful achievement of LERETA LLC objectives in accordance with it strategies and objectives.
  • Ensures team is meeting department operational metric goals which includes but is not limited to productivity and quality, as well as meeting customer service level agreements.
  • Manages a continuous improvement program within department to meet quality benchmarks, cost reduction goals, and on-time delivery and production performance goals.
  • Proactively coordinates the department's activities with other departments to provide support for their operational goals.

Management Reporting

  • Communicates status of assignments and any opportunities for improving the department's performance to the Operations Leadership Team.
  • Reports to Management the Operational numbers for the department.
  • Creates both Annual department budgets, reforecasts and flux analysis in accordance with accounting requirements and ensure departments fall within those financial numbers.

This position will perform other duties as assigned based on the needs of the department.

 
Position Requirements
  • High School Diploma or equivalent.
  • 3-5 years of experience in business management and planning.
  • 3-5 years of experience in coaching/mentoring, data analysis, problem solving, and performance measurement.
  • 3-5 years of experience in quality assurance and methodologies.
  • Proficiency in the use of Microsoft Word and Excel.
  • Proficiency and experience in complex tax service operations.
 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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