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Title

Player Services Associate 

About the Organization Desert Champions manages and operates a curated selection of sports and entertainment events and properties, the largest of which is the BNP Paribas Open held annually at the Indian Wells Tennis Garden, operated by Desert Champions. In addition to hosting this prestigious sporting event, Desert Champions manages the Indian Wells Music Festival, Easter Bowl, the Oracle Challenger Series, and the USA Pickleball National Championships.


Nestled in Southern California, just outside of Palm Springs, the picturesque Indian Wells Tennis Garden is home to the second largest tennis stadium in the world, featuring 16,100 seats, newly renovated 45 luxury stadium suites, 12 broadcast booths, 20 food and beverage concessions and world-renowned Wolfgang Puck restaurant, Spago. The Tennis Garden, which spans more than 54 acres and boasts two 19,000 square foot shade structures, 29 world-class courts, eight acres of exposition space and a year-round full-service Tennis Club, also features a permanent 8,000-seat Stadium 2 with three fine dining restaurants, including world-famous Japanese restaurant Nobu.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Player Services  
Position Player Services Associate  
Description

The Player Services Associate is responsible for performing the principal duties for the BNP Paribas Open and/or Oracle Challenger Series Indian Wells.

This position is responsible for data entry, field incoming calls and emails, maintaining player/sponsor/other reservations and their related requests. Must have necessary knowledge of tennis in order to provide information to guests.

Must have the availability to work Monday through Friday (8:30am-5:00pm) with overtime required beginning February through mid-March.

 
Position Requirements

Essential Functions: Duties include but are not limited to the following:

Must interface with the Director of Player Services to perform the following tasks:

  • Create exceptional experience for all guests and co-workers through a safe, clean, and friendly environment.
  • Field incoming calls and emails related to players/sponsors/media/VIPs/ATP-WTA tours/other groups.
  • Handle daily emails/execute reservations through Access and send to hotels.
  • Input and send confirmations to guests.
  • Reconcile arrival/departure dates/other changes.
  • Process morning No-Shows.
  • Assist in Hertz rental car program vouchers.
  • Assist in working with Accounting in the printing of on-site prize money receipts and tax forms if necessary.
  • Update various forms when necessary.
  • File when necessary.
  • Interface with Hotel/Tix Pkg. Dept. as needed.
  • Interface with Players for their related services during tournament.
  • Assist with various aspects of tournament operation as deemed necessary or as directed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

  • Bilingual a plus.
  • Ability to read and interpret documents such as player rules and regulations, operating instructions and procedure manuals.
  • Ability to speak effectively with vendors, customers, players or co-workers.
  • Ability to write correspondence and effectively present information.
  • Must effectively present information and respond to questions asked by managers, clients, customers, and the general public.
  • Must know the English alphabet.

Math Ability:

Ability to calculate figures and amounts. Ability to apply concepts of basic math. Must be able to add, subtract, multiply, and divide. Ability to use a calculator

Reasoning Ability:

Must have strong customer service experience and aptitude to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Must pay attention to details

Ability to be security conscious

Must meet standards of cleanliness and appearance

Computer Skills:

Intermediate to advanced knowledge of Excel

Intermediate knowledge of Microsoft Office Suite Word, and PowerPoint.

Outlook experience

Ability to maneuver throughout the internet.

Knowledge of Sales Force and/or Access preferred

Typing and keyboard experience is a must

Equipment:

  • Computer
  • Telephone
  • Copier/Fax
  • Scanner

Knowledge, Skills and Other Abilities:

  • Time management skills
  • Professionalism
  • Must have experience in customer service and enjoy working with others

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, stoop, kneel, crouch or crawl, and talk or hear. The employee is frequently required to use hands, reach with hands and arms, and climb or balance. The employee is occasionally required to sit.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position entitles flexible working hours based on events and might include nights, weekends and major holidays.

Noise level in the work environment is usually moderate. On occasion, loud noise levels may occur during construction if applicable.

Vision Requirements:

Must be able to use and view a computer for extended lengths of time and the ability to read small print.

 
Full-Time/Part-Time Seasonal  
Exempt/Non-Exempt Non-Exempt  
Close Date  
Number of Openings 3  
Open Date 12/8/2018  

This position is currently accepting applications.

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