NeighborWorks America: Working Together For Strong Communities
Purpose of Division
The National Initiatives Division is comprised of three program areas that focus on progressive research and program development to support and enhance the critical lines of business of NeighborWorks Organizations in homeownership, real estate and neighborhood development, and community building and engagement.
Posting closes at 12:01am (EST) on the date listed below (the night before at 11:59pm EST).
The Director is primarily responsible for managing a high-volume, national down payment assistance program, Let's Invest For Tomorrow (LIFT), that is implemented by NeighborWorks Organizations in their local markets. Funding is provided by Wells Fargo and administered under a contract with NeighborWorks America.
The program is initiated in each site by a two day event, called a Launch, at which reservations of down payment funds are made available for a period of 60 days to eligible borrowers. Those reservations expire if the borrower has not entered a purchase and sales agreement at the end of the 60 days but remain available to the market for a period of up to 2 years. Each market typically receives enough capital to fund between 250 and 350 loans. To date, the LIFT Program has been implemented in 62 sites in markets across the country, totaling almost $266 million in down payment assistance for over 18,000 homebuyers.
The Director, LIFT provides oversight and daily management of the LIFT Team composed of 5 staff and consultants. The Director is also responsible for assisting in the design, development, and implementation of any programmatic or process refinements to the overall LIFT Program, including but not limited to revisions of the lending guidelines, market assessment and analysis, and overall objectives and impacts. The Director coordinates the LIFT Program's down payment assistance in a close working relationship with Wells Fargo staff and the local NeighborWorks Organization. In each market the LIFT program requires approximately three months planning prior to the Launch and post launch support for up to a two year period. The NeighborWorks Organizations role in the program is to provide home buyer education, initial reservation determination, eligibility sessions, second mortgage originations, servicing and program reporting.
The capacity building team members provide support to the local NeighborWorks Organization in planning, regulatory compliance, organizational assessment, pipeline management systems, and ongoing technical assistance. They also provide training, tool development, procurement and capital management systems for the overall program .The launch team members are responsible for event planning/logistics, volunteer management and all facets of the three-day launches that promote the rollout of the LIFT Program's availability in each market.
The Director, LIFT is a term-limited, full-time position.
- Manage the LIFT team that supports the LIFT program for NWA, so as to ensure that NeighborWorks Organizations in each market achieves and maintains the capacities required to implement a high volume lending program.
- Document lessons learned at program's end to enhance NeighborWorks America's ability to implement similar programs or responding to similar requests to design and administer new programs in the future.
- Manage program staff and consultants that serve as subject matter experts in various specialties (lending operations, lending compliance, training, operational systems and pipeline management, launch, etc.) in their support of the local organizations and the delivery of a successful program.
- Through analysis and evaluation of program policies and procedures, develop methods to document successful strategies that enhance program efficiency.
- Manage the relationship with Wells Fargo personnel; key areas of engagement are related to LIFT site introductions and engagement with retail and foundation staff; pipeline management support, troubleshooting individual cases and/or procedural/process issues, policy development/modification; and nurturing and maintaining the ongoing partnership.
- Monitor market operations during homebuyer education, loan originations and servicing on an ongoing basis and as needed, initiate assessments of program challenges and problem-solving strategies.
- Evaluate and monitor LIFT Program procurement and work closely with other divisional staff to ensure the program is meeting its financial responsibilities.
- In coordination with the Manager LIFT Operations, help manage NWO grant agreements and
- deliverables in consultant contracts.
- Work closely with the LIFT senior analyst to ensure accurate and timely reporting of loan production by LIFT sites.
- Serve as a residential and mortgage lending expert for Homeownership and Lending unit staff.
- Engage as needed with HUD and other regulatory agencies to communicate critical issues that impact the LIFT program
- Assist the Field Operations and Organizational Assessment Divisions in organizational health as it relates to mortgage lending in the LIFT program.
- Act as a resource to the Training Division as it keeps course content up to date.
- Be available for various task forces or discussion groups on down payment and high volume lending.
- Maintain a comprehensive awareness of company goals and industry trends related to the position.
- Other job related duties and leading special projects as assigned.
Nature of Work Contacts
Serves as focal point for the LIFT Program and provides information and updates on for NWA staff and managers and for other internal and external audiences as requested. Works closely with Wells Fargo on all LIFT Program related topics.
Required Minimum Qualifications:
(a) Education: A Master’s degree in business, finance, non-profit management, public administration or related field is required. In absence of Master’s degree, will consider additional four years’ relevant professional experience. Will consider relevant professional experience in lieu of a degree.
(b) Experience: A minimum of seven (7) years’ relevant professional experience, with at least five (5) years’ in supervising staff. Must possess extensive knowledge and experience in working with both primary and secondary capital makers relevant to the CDFI and lending industries. Most also possess deep experience with lending operations and processes such as underwriting, loan origination, loan servicing and service release, development of loan policies and procedures, risk management, and regulatory compliance. Non-profit lending experience preferable.
(c) Licenses, Certifications: None specified.
(d) Competencies, Knowledge, Skills & Abilities:
- Must have a thorough knowledge of mortgage lending with an emphasis on products specific to low and moderate income borrowers.
- Demonstrated ability to manage multiple projects and be able to meet critical deadlines. Must be able to work independently.
- Effective analytical skills, systems, and business problem solving skills needed to initiate and prepare studies, surveys, reports, and recommend/implement system solutions.
- Excellent interpersonal skills, verbal and communication skills.
- Must be skilled at developing professional relationships and coordinating relationships with a diversity of partners.
(e) Technology: Must be familiar with mortgage origination and servicing software platforms. Proficient in Microsoft Office Suite.
Strong residential lending and non-profit lending experience is preferred.
(a) Travel: Up to fifty to sixty percent (50% - 60%)
(b) Physical/Sensory Demands: Must be able to travel for business. Fast paced work environment.
Work is performed in field office settings, requiring travel and frequent overnight absences from place of residence.