The Security and Safety Manager develops, implements and oversees both the Security Program (SP) and the Health and Safety Program (HSP) which provide guidelines and resources to ensure the goals of individual departments and the organization as a whole are met. The components of the Programs will create a secure and safe culture that is proactive and continually improving. Key components of the Programs will minimally include: hazard identification and risk assessment, standardized operations, guidelines and procedures, contractor management, guest safety, staff training programs, incident investigation, ICS and emergency management and the monitoring of safety and health regulations with provided technical support to ensure compliance. As the overseer of all facets of security the Manager will also ensure systems/process fidelity, and that all appropriate and necessary trainings and certifications are current, compliant and sufficient for the secure and safe operations of Woodland Park Zoo.
ESSENTIAL DUTIES AND RESPONSIBILITIES
General: Leads, drives, and promotes a culture of safety and security excellence for staff, guests, animals and the broader Zoo community
- Formulates strategies and solutions for long term sustainable and short term improvement. Proactively identifies where, when and how these different strategies are utilized based on performance
- Establishes, implements and oversees effective safety and security programs and strategies that ensures the organization’s compliance with OSHA, WSHA, L&I, AZA and other safety and environmental standards and regulations as required
- Establishes, conducts and/or oversees periodic safety and security inspections to ensure compliance with applicable regulations. Proactively address areas of non-compliance by working with department managers to develop timely solutions
- Assesses and identifies trends in safety and security performance through leading indicators, data review, incident history and audits. Drives the necessary behavioral or environmental changes creatively, efficiently and cost effectively
Health and Safety Program: Develops, implements and deploys the HSP for the zoo with the aim of zero accidents and/or incidents, including the establishment of improvement goals and operational safety activities and drills
- Develops and maintains organizational culture which supports the zoo’s overall strategic objectives and goals by providing leadership on issues involving safety, cost, quality, process and people
- Create and monitor measurable, metrics-driven results based on strategic safety planning and implementation
- Leads the cross functional Safe Team to implement the HSP across the organization, ensures minutes are documented and follow up on meeting action items is occurring
- Collaborates with Safe Team members and managers to provide regulatory and practical training to staff through the development and implementation of a safety training plan.
- Creates new training materials as required, trains supervisors regarding their responsibilities, the recognition of hazards and risks, and completion of incident investigations, implements comprehensive inspection and audit program and a robust incident investigation process that ensures effective preventive and corrective actions
- Conducts accident investigations to identify root cause and generate recommendations to reduce or eliminate hazards and perform follow-up inspections to verify effectiveness/resolution
- Conducts/facilitates job safety and other technical analyses
Security Program: Oversees all zoo security activities, security planning and emergency planning and response process
- Develops and documents the security management system for the complex.
- Manages the perimeter security with the appropriate law enforcement.
- Interfaces with all departments to ensure that security measures are in place and monitored. Examples include major project construction, animal enclosures, guest access and security, employees access, special events, etc.
- Develop measures to determine effectiveness of security plan and continuously improve.
- Investigate incidents to understand root causes and implement actions to reduce or eliminate causes.
Community Interaction: Develops and maintains strong and effective partnerships with public law enforcement, Seattle Parks, fire departments, and other emergency agencies, assist with plans and investigations as requested
Integration with Guest Services: Ensure zoo guests and visitors receive positive and impactful guest experiences by applying top quality customer service standards and zoo principles
- Handle escalated guest-related safety and security issues. Partner with various departments/units, both internally and externally, to help target improvements and reduce/manage risks
Regulatory Compliance: Maintains records and documents in compliance with all regulatory and internal recordkeeping requirements and provides statistical data on safety performance
- Prepares and submits regulatory reports, notifications and communications with regulatory agencies
- Performs other duties as assigned
This position will supervise a team of regular and temporary staff. This position requires the ability to interact effectively with peers in cross-functional roles in order to be successful.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong interpersonal and communication skills. Ability to communicate clearly and professionally with all levels of employees, leadership, consultants, regulatory entities, and board of directors
- Excellent guest service and problem solving skills
- Ability to work and build trusted relationships with diverse groups and individuals
- Strong leadership, project planning and organizational skills
- Ability to research and prepare written communications to effectively present information to employees, senior leadership, public groups, or regulatory agencies
- Commitment to the mission of the zoo and the institution’s Core Values.
- Bachelor's degree (B.S or B.A.) in related field and minimum five years of personnel management experience focused on safety and/or security, risk management; or equivalent combination of education and experience
- Thorough knowledge of laws and regulations pertaining to safety, health programs
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Occasionally, this position may work amidst outdoor weather conditions. Due to the nature of responsibilities for this position, weekend, evening, and holiday work may be required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to stand; sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to work nights, evenings, weekends and holidays and/or irregular hours. Ability to handle situations where the employee may come in contact with potentially abusive/threatening people/animals in enforcement of regulations/animal escapes.
Applications are only accepted online through our Jobs page at www.zoo.org; no other forms of application will be accepted. Cover letter and resume are REQUIRED when applying for this position. NO PHONE CALLS PLEASE.
APPLICATION DEADLINE: Applications are due prior to 12:00 AM on the posted Close date (i.e. by 11:59 PM the evening before).
Woodland Park Zoo is an equal opportunity/affirmative action employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.