Share Email Opening
Title

Customer Service Representative - NCBLPC 

Description

Summary

Provides effective customer service to customers by phone and/or email. Provides information, appropriate responses and when necessary appropriate routing of customers for assistance with escalated inquiries and issues.

Essential Functions

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Answers incoming telephone calls and responds to inquiries.
  2. Reviews and responds appropriately to email communications.
  3. Gathers information from callers to assist in determining whether an issue exists, clarifies issues stated by callers, assists with determining the cause of any issues, assists with expediting solutions where needed, and follows-up appropriately to ensure resolution. Collaborates with appropriate staff so that issues can be addressed.
  4. Identifies and documents quality of service issues or patterns and informs appropriate staff in order to help ensure effective and long-term solutions.
  5. Assists with Board correspondence when necessary.
  6. Process and manage Corporation applications
  7. Process mailing list requests
  8. Lead staff member for renewal processing
  9. Post payment information to the portal
  10. Mail fingerprint cards to SBI for background checks
  11. Other duties as assigned.

 
Full-Time/Part-Time Full-Time  
Shift First  
Exempt/Non-Exempt Exempt  
Open Date 11/29/2018  
Location National Board for Certified Counselors  
EOE Statement NBCC and Affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This position is currently not accepting applications.

To search for an open position, please go to http://NationalBoardForCertifiedCounselorsInc.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
-- None found --



Other Jobs Within 60 Miles
-- None found --




 


 
Click here for technical assistance.