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Clinical Assistant - Call Center 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Clinical Assistant - Call Center  
Full-Time/Part-Time Full-Time  

Under the direction of the Call Center Supervisor, and as a member of a medical team, the Clinical Assistant will be working in a call center environment providing clerical support for the Medical Department as well as general support for other clinical activities.

Typical duties include, but are not limited to: providing telephone support for general patient inquiries; providing clerical support on the Nursing lines/ Refill Lines; providing clerical support and administrative assistance as directed.

Additional duties, on an as-needed basis, could include coordinating and monitoring the Refill Line and other prescriptions requests; effectively communicating with patients, co-workers on Pharmacy team, in medical department and across departments; providing age-specific care; participating in quality improvement initiatives.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements
  • High school diploma or equivalent
  • College degree is a plus
  • Successful completion of Medical Assistant or Pharmacy Technician Program preferred
  • Medical Assistant Certification when eligible
  • A minimum of one years’ experience working as a Medical Assistant or Pharmacy Technician
  • An understanding of basic medical terminology and pharmacology
  • Ability to work cooperatively as part of a team
  • Current CPR Certification preferred
  • Strong customer service and problem solving skills
  • Experience working in a call center is preferred
  • Demonstrated interest in LGBT health and commitment to community health strongly preferred
  • Bilingual a plus
  • Ability to work harmoniously with diverse groups of individuals required
  • Experience working in an ethnically, culturally, and racially diverse environment preferred

Category Healthcare  
Number Filled 1  
Location Medical - Amory  
Shift -not applicable-  
Req Number HEA-18-00057  

This position is currently not accepting applications.

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