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Personal Banker 

Division Arvest  
Category Bank Services/Sales  
Location 2313 S Rouse  
Location KS, Pittsburg  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Grade 13 Standard  
Accepting applications through November 21, 2018  
Details Position requires flexibility Monday through Friday 8 am to 5 pm and rotating Saturdays 8 am to 12 pm.  
Preferred Qualifications See Below  

SUMMARY: Under the direction of their manager, the incumbent is to provide superior banking services to the customers in a professional manner. At a minimum, 40% of the incumbent's time is spent assisting customer and potential customers determine which loan will work best for them and assist customers with the loan application process. In addition, the incumbent will spend at least 40% of their time providing customers and potential customer with a clear understanding of the features and benefits of the products and services offered at the bank. The associate provides a wide variety of bank products to customers with potential for multiple bank relationships. In addition to being proficient in lending and new accounts, the incumbent may also a platform licensed representative for annuities, depending on location.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  1. Provide personal financial counseling, lending, and customer service.
  2. Provides customer service on assigned accounts; opens accounts for customers.
  3. Reviews and approves overdrafts and checks for cashing, and answers questions concerning accounts, loans, statements, etc.
  4. Prepares credit and financial information for processing of mortgage, installment, and discount loans for individual customers. Assists other personal bankers in the analysis of credit information and the evaluation of loan applications.
  5. Cross-sells a full range of personal banking services to present and potential customers.
  6. Participates in a business development program in conjunction with assigned account responsibilities.
  7. Assist customer with the application process and close consumer and real estate/mortgage loans according to internal policies and procedures.
  8. Complete financial profiles for customers to determine appropriate financial services/products for each customer's individual needs.
  9. Prepare loan worksheet accurately and completely for submission to loan processing for closing documents. Be able to close loan with customer explaining all pertinent information, as well as any applicable policies or procedures, to customer's satisfaction. Perform final over view of documents to insure quality.
  10. Handle all deposit account and related requests such as open and close accounts, handle maintenance/changes, maintain in depth knowledge of products/services, achieve and maintain insurance and annuity licenses, and demonstrate knowledge of policies and procedures, compliance, and CBS.
  11. May handle all teller related requests, which include customer transactions, balancing a cash drawer, and know and follow security procedures and teller operating procedures.

  12. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.


  • Cross-sell other services of the bank.
  • Support and uphold the Arvest Mission Statement.
  • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
  • Maintain a high level of cooperation and rapport with all associates
  • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
  • Promote professionalism at all times.
Position Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


  • High school diploma or general education degree (GED) required.

  • Three years’ experience in front line banking required.

  • Completion of Teller, DC, and Fundamentals of Lending required.

  • Current NMLS SAFE Act Registration or the ability to be registered within 1 year required.

  • Insurance and Annuity License or ability to be licensed within 1 year is beneficial.


  • Must be able to arrive at work on time, work on site and have regular work attendance

  • Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style

  • Must be able to provide cordial customer service regardless of customer personality, presence or communication style

  • Must be able to perform several tasks at once

  • Must be able to work in a stressful atmosphere

  • Must be able to rotate job tasks

  • Must be able to occasionally work overtime

  • Must be able to greet others cordially

  • Must be able to coordinate multiple and changing priorities

  • Must be able to verbally communicate with all other associates

  • Must be able to operate telephone, scanner, copier and FAX machines

  • Must be able to move from department, division, or bank to department, division or bank to attend meetings

  • Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear.  The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.


The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

About the Organization Arvest Bank is a provider of financial services, our #1 focus is our customers. We are people helping people find financial solutions for life. That is our culture - that is who we are as an organization.

As an employer, our #1 focus is our associates. We offer competitive compensation, comprehensive benefits and an engaging work environment driven by the desire to serve our customers and communities.

With over 315 locations in Arkansas, Oklahoma, Missouri and Kansas, we offer a variety of jobs. Whether you are looking for full-time or part-time employment, Arvest has the opportunity for you.

Arvest is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, national origin, religion, disability status, protected veteran status or any other characteristic protected by law.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.  

This position is currently not accepting applications.

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