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Business Process Analyst 


Think about your life and where you want to live it...

Pitkin County (located in Colorado) is now accepting applications for a Business Process Analyst (BPA) in our Business Information & Technology Services (BITS) department. Do you have a degree in Computer Science, Business, Geographic Information Systems (GIS), or a closely related field? If yes, then you might just have the knowledge and skills we are looking for! Pitkin County, located in the Roaring Fork Valley, is a special place to live and work. Every season offers its own outdoor amenity such as: biking, camping, climbing, fishing, golfing, hiking, kayaking, skiing, snowshoeing and whitewater rafting! If you’re looking for an opportunity with an organization that’s committed to helping it’s employees stay healthy, feel secure, and maintain a work/life balance, consider applying today!


Under basic supervision, assists County departments to develop recommendations to improve business processes; works with Business Information & Technology Services (BITS) Department staff to plan and implement technology development projects. Duties may vary according to job assignment.


Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

  • Analyzes and evaluates all aspects of business processes, including work processes, outputs, business case planning, and resource utilization; defines system requirements, proposes potential solutions, and coordinates the implementation and integration of technology solutions and domain-specific applications.
  • Develops Business Process Analysis (BPA) recommendations for process improvements and enhanced technology applications to improve business workflow.
  • Assures all project issues are properly communicated, addressed, and resolved.
  • Develops BPA strategies, and identifies operational plans and resource requirements.
  • Identifies data and information sources for BPA projects; interprets concerns, defines desired results, and develops solutions.
  • Collaborates with BITS staff on GIS implementation and organizational access to GIS data.
  • Coordinates GIS activities with customer departments.
  • Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.
  • Maintains regular and reliable attendance.
Position Requirements

Education and Experience:

Bachelor’s Degree in Computer Science, Business or Public Administration, GIS, Geography, or a closely related field; AND two years’ IT technical support, GIS practice, or business process analysis experience; OR an equivalent combination of education, training, and experience.

Required Licenses or Certifications:

  • Must possess a valid Colorado Driver’s License and acceptable Motor Vehicle Record.


Knowledge of:

  • County policies and procedures.
  • Principles of organizational planning, research design, and operations analysis.
  • Principles of design, modification, and integration of enterprise application software.
  • Tools and techniques for business process analysis, and operations management.
  • IT project planning and management principles.
  • Principles of GIS technology to support business functions.
  • Principles of Public Safety technology.
  • Principles and practices of technology management, system development, and systems integration in a government environment.
  • Principles and protocols for management of electronic information, access, and security.

Knowledge of (Job Class Standard):

  • Principles and practices of public administration.
  • Research methods and techniques.
  • Fiscal and budgetary management and tracking.
  • Organizational and community planning.
  • Public policy processes.

Skill in:

  • Defining needs of County departments, and developing solutions to meet their needs.
  • Analyzing problems, identifying solutions, and recommending techniques for resolution.
  • Evaluating business requirements and new computer system solutions.
  • Solving technical problems using specialized software applications.
  • Utilizing Geographic Information Systems (GIS) as an enterprise and integrating technology to maintain data integrity, access and spatial analysis for county business.
  • Responding effectively to customer service requests.
  • Preparing comprehensive and accurate reports.
  • Assessing and prioritizing multiple tasks, projects and demands.
  • Using initiative and independent judgment within established procedural guidelines.
  • Effectively communicating technical issues and procedures to non-technical staff.
  • Establishing and maintaining cooperative working relationships with co-workers.
  • Communicating effectively verbally and in writing.

Skill in (Job Class Standard):

  • Communicating effectively both verbally and in writing.
  • Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
  • Working efficiently both independently and as part of a team.
  • Organizing and prioritizing work to meet deadlines.
  • Developing, understanding, interpreting, and communicating policies and procedures.
  • Establishing and maintaining effective working relationships.


  • Work is performed in a standard office environment.

With the county seat in Aspen, Colorado, Pitkin County was established in 1881 and became a home rule county in 1978. A five-member board of county commissioners, a County Manager, an Assistant County Manager, and a staff of 300 run county operations.

Covering 975 square miles, Pitkin County is located in the heart of the White River National Forest, surrounded by the spectacular peaks of the central Rocky Mountains. Pitkin County includes the communities of Aspen, Meredith, Old Snowmass, Redstone, Snowmass, Thomasville, Woody Creek, and portions of the town of Basalt.

The population was 16,389 in the 2010 U.S. Census including 52% males and 48% females with a median age of 42.7. Ninety six percent of the county’s population has at least a high school education with nearly 60% college educated. At $64,381, Pitkin County has the fourth highest per-capita income of US counties.

Best known for its four world-class ski resorts (Aspen Mountain, Aspen Highlands, Buttermilk, and Snowmass), tourism is the mainstay of the local economy with arts, cultural and recreational events providing year-round attractions.

There is only one major roadway in Pitkin County leading into and out of Aspen and its high elevation Independence Pass to the south is subject to winter closure. Public transportation is provided by the Roaring Fork Transportation Authority bus and van service throughout the Roaring Fork Valley. There are seventy-two miles of bicycle paths, one of which connects to a regional path to Glenwood Springs, forty two miles distant. The Aspen/Pitkin County Airport is one of the busiest in the state, behind Denver International and Colorado Springs airports.


$64,900 to $79,146 annually dependent on qualifications.

Full-Time/Part-Time Full-Time  
Position Business Process Analyst  
Close Date 12/19/2018  
Exempt/Non-Exempt Exempt  
Location Administration  
About the Organization Pitkin County government provides valued and high quality public services supporting the health, safety and well-being of people and the natural environment. Pitkin County is a tobacco-free workplace.

To review more information on our benefits, Click Here  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
EEO-4 Job Category None Specified 

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